Product Office Director– CoBrand & Partner Product

JOB DESCRIPTION

Ready to shape the future of our Card CoBrand & Partner business? Join us to lead transformative projects that make a real impact. Your leadership will help us deliver innovative solutions and drive meaningful results.

As a Product Office Director within the Card CoBrand & Partner team, you lead the prioritization, planning, and delivery of key initiatives that support our business goals. You will collaborate with cross-functional teams to ensure alignment, transparency, and progress across a dynamic portfolio of work. You will help us identify and resolve challenges, drive continuous improvement, and foster a culture of operational excellence. Together, we create solutions that matter for our partners and customers.

Job Responsibilities:

• Lead the ongoing prioritization and planning process for the Card CoBrand & Partner portfolio, ensuring initiatives are aligned with business strategy and objectives.
• Develop and maintain robust status reporting mechanisms to provide transparency on progress, risks, and issues across the book of work.
• Collaborate with Product teams to maintain and evolve the long-term product roadmap, ensuring alignment with business goals and market trends.
• Establish and manage a framework of meetings, governance routines, and communication channels to ensure consistent alignment across key stakeholders, including Product, Technology, Operations, and external partners.
• Implement and oversee portfolio management processes, including intake, prioritization, resource allocation, and delivery tracking.
• Identify, escalate, and help resolve risks and issues impacting portfolio delivery.
• Drive process improvements and best practices in portfolio management, leveraging data and feedback to enhance efficiency and effectiveness.

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Business, Finance, Project Management, or related field.
• 10+ years of experience in portfolio management, program management, or product management within financial services or a related industry.
• Proven track record of leading a team of resources accountable for managing complex portfolios and cross-functional initiatives.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience with project management tools and reporting platforms (e.g., JIRA, MS Project, Tableau).
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred qualifications, capabilities, and skills: 

• Advanced degree (MBA or equivalent) preferred.
• Experience in credit card, payments, or loyalty/rewards businesses.
• Familiar with Agile methodologies and frameworks.
• Prior experience in a matrixed organization with multiple stakeholders.
• PMP, PgMP, or similar project/portfolio management certification.
• Demonstrated ability to drive change and process improvement initiatives.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.