Quant Analytics Senior Associate

Chase is investing in innovative, customer-first experiences that connect the dots on behaviors to create seamless, highly personalized money movement services and payments. You’ll join a fast-moving analytics team focused on deepening customer engagement and shaping how we deliver the experiences customers increasingly expect. This is an opportunity to turn complex data into clear insights that influence strategy, product decisions, and measurable customer outcomes.

As an Senior Associate Quant Analytics within the Commerce Payments Analytics team in the Data and Analytics organization, you will combine strong analytical skills with domain knowledge to make data actionable and easy to consume. You will translate insights for both analytic and non-analytic partners, helping teams align on customer needs, performance drivers, and opportunities to improve engagement. You will collaborate across functions to accelerate learning, share best practices, and strengthen how we use data to deliver more personalized experiences in payments and money movement.

Job Responsibilities: 

• Support and lead partnerships with key stakeholders and product groups with strong understanding of business drivers, underlying data, and processes. 
• Lead the development, reporting, and visualization of performance metrics and KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance.  
• Collaborate with the Area Product Owners to formulate quantifiable goals for measurement; advise on strategies and experimentation required to achieve business goals. 
• Provide management with self-service tools to explore and report on current trends of key metrics. 
• Analyze interactions across a variety of channels to better understand customer journeys, friction points, and program performance. 
• Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, in regularly-scheduled analytics meetings chaired by the analyst in this role. 
• Support our team’s current production reporting environment, including answering questions from stakeholders, troubleshooting issues, and enhancing these processes. 
• Ensure compliance with established controls and regulatory requirements in all analytics activities. 
• Contribute to innovation and creativity within the team by actively proposing new ideas and approaches to improve processes and support effective solutions. 
• Mentor junior analysts and contribute to shared learning across the broader analytics community

Required Qualifications, Capabilities, and Skills: 

• 3+ years of related experience with Bachelor's degree in a quantitative or related field required. 
• Proficiency in SQL, Python, Alteryx, and Tableau. 
• Excellent strategic thinking and problem-solving abilities. 
• Strong project management skills with the ability to manage multiple projects simultaneously. 
• Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology. 
• Familiarity with data mining, statistical modeling, machine learning, and other advanced analytics methods. 
• Robust data management skills with a focus on ensuring data quality and organization. 
• Demonstrated ability to independently make the decisions and judgements necessary to deliver quality analytics solutions. 
• Effective communication skills, both written and verbal. 
• Strong soft skills, including adaptability, emotional intelligence, and conflict resolution. 
• Demonstrated ability to analyze and solve problems, innovate, and think creatively. 

Preferred qualifications, capabilities and skills : 

• Masters with 3+ years of analytics experience
• Functional industry experience in analytics, operations, marketing, credit/risk, technology or finance
• Intermediate knowledge of Machine Learning

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.