Location

This role requires you to be at our office in Ipswich 5 days a week. 

You need to be able to obtain Security Clearance 

Why this job matters

BT business rely on Technology, and more specifically Secure Platforms, to underpin the services that they provide to their customers. This role provides the billing for business customers, generating revenue circa £350m per annum. Working with a wide range of stakeholders to aide in the delivery of producing accurate billing details. This role has the opportunity to provide career progression within Secure Platforms, with space to upskill and progress through the area. In Secure Platforms we have a diverse range of skills and capabilities in order to deliver for our Secure customers and we actively encourage developing a broad skillset that can be utilised on different contracts. 

What you’ll be doing

•  Supporting in monthly and adhoc billing activities, ensuring that accurate billing is delivered. 
•  Developing subject matter expertise in the billing area, assisting team members in queries 
•  Supports the identification and resolution of issues and defects to ensure delivery to required standards
•  Reviews own work and peers’ outputs to contribute to identify and flag errors or potential issues.
•  Develops working relationships and communicates with a range of project stakeholders across teams to ensure actions completed, progress updated and impacts on other components managed.

The skills you will need

We are looking for individuals with a range of skills in one or more of the following areas/disciplines:
•  Excel (Intermediate level)

• SQL (Basic level)

•  Database management tools (Basic level of both Oracle and Microsoft SQL Server)

•  Great stakeholder management, planning and organising, and problem-solving skills

•  Ability to deliver quality analysis to tight deadlines, using planning to identify risks and issues

•  Great communication and the ability to clearly articulate, both in writing and verbally, advice or a resolution in a way that our customers will understand
 

Experience you will be expected to have

The successful candidate will work in a team who aide in delivering accurate billing for our customers. Working through and prioritising tasks which come through into the team and communicating effectively to our stakeholders.

• Able to attend the office 5 days a week onsite at our Ipswich location
•  Holds a technical degree or industry-relevant experience
• Is eligible to hold a minimum of SC clearance 
•  Evidence of communicating effectively with a range of customer types across the business, both internal and external
• Stakeholder management - evidence of managing multiple stakeholders across a variety of roles and seniority levels
• Has worked under direction in a fast-paced environment on a variety of projects or issues
• Has an understanding of ITIL practices 
• Previous experience in a billing role would be desired 
   

Benefits

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’