Job Description

Operational Excellence Lead

Grade: 4
Reporting to: Head of Operational Excellence
Location: London

About us

IQUW is a fast-growing speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

We’ve grown fast, hiring the best industry talent, each working in their own way. This role will be one of two vital positions making up a new team, supporting the Head of Operational Excellence to develop the IQUW way, harnessing our ‘scale up’ spirit to go faster and further. 

You will lead process improvement workstreams, bringing together departments to coordinate ways of working, ensure effective information sharing and create frictionless hand-offs. 

The role will be highly visible to senior leaders across the business and will require the ability to influence Heads of Department through compelling communication and leave behind successful and valuable change.

This is an exciting time to join our growing business and you’ll be a leader in moulding and embedding Operational Excellence cultures and behaviours across the IQUW group.

Key responsibilities

·       Coordinating senior stakeholders across multiple teams, (such as IT, Finance, Underwriting, HR, Operations) you’ll be responsible for 1 or 2 workstreams at any given time.

·       Agree with relevant Heads of departments the scope and approach of each process improvement, embedding Operational Excellence (OE) governance as you move through the process.

·       Mobilising cross-functional working groups to plan, structure and drive process improvement streams.

·       Agreeing target metrics with business stakeholders to measure ‘what good looks like’.

·       Facilitating workshops to meticulously document current-state processes, understand pain points and develop ingenious solutions.

·       Creatively developing future-state processes with the business, developing compelling cases for change and resolving any conflicting stakeholder issues that may arise.

·       Displaying ideas in a way that is meaningful to the customer (either internal or external)

·       Seamlessly embedding the processes within the business and empowering them to drive the future-state forward for continuous improvement.

·       Owning the timeline of change, you’ll be responsible for ensuring the plan for your workstreams remain on track, removing obstacles when they arise.

·       You’ll be responsible for holding key stakeholders to account for delivery, by keeping track of clear requirements across working groups.

·       Coach colleagues and stakeholders through the issues and solutions, to ensure full understanding and embedding of learning across teams.

·       Deliver comprehensive reporting on all activities, initiatives, and progress.

As this is a new and expanding team, the above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time-to-time to reflect changing business requirements.

Qualifications, skills and experience

Essential

·       Proven experience of delivering results in a fast-moving environment with high levels of ambiguity.

·       Experience with target operating models, process mapping, design thinking and workflow analysis.

·       Curiosity and confidence to challenge the status-quo.

·       Proficiency in tools such as Miro / Mural and Microsoft PowerPoint to bring ideas to life and Microsoft Excel to help with analytical problem solving.

·       Strong analytical skills with the ability to break down existing process flows.

·       Excellent communication and interpersonal skills, with the ability to collaborate effectively. with cross-functional teams, at varying levels of seniority.

·       Proven track record of identifying process improvements and driving operational efficiency.

·       Commercial awareness to ensure that early ideas are cost effective, with limited tech input.

Desirable

·       Knowledge of Lean Six Sigma methodologies.

·       Familiarity with data visualisation tools such as Power BI.

·       Change management frameworks.

Core behavioural competencies

·       Analysis and Decision Making.

·       Curiosity.

·       Collaboration.

·       Problem-solving.

·       Attention to detail.

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