Wholesale KYC Operations Client Office Business Support Associate

JOB DESCRIPTION

Join our dynamic Business Strategy and Support team and become a driving force behind strategic transformation and operational excellence. Collaborate with top leaders and key stakeholders to shape impactful initiatives, deliver powerful executive insights, and champion a culture of innovation. Elevate your career while making a measurable difference across the organization!

As a Wholesale KYC Operations Business Support Associate within the Business Strategy and Support team, you will promote operational excellence and support strategic transformation by collaborating with client-facing teams and key stakeholders to ensure regulatory compliance, data integrity, and an exceptional client experience. You will play a key role in processing BODR (Beneficial Owners’ Discrepancy Reporting), Client Experience Metrics, USAPA (USA Patriot Act), and KYC activities on JPMC, serving as a vital support and metrics contributor within a collaborative team environment.

Job Responsibilities:

• Ensure strict adherence to processes related to BODR, USAPA, Client Experience, and KYC within JPMC.
• Support client-facing teams by maintaining regulatory compliance for all client KYC activities.
• Deliver high-quality, timely completion of client-level due diligence requirements.
• Review, verify, and safeguard all client data throughout processing to maintain accuracy and integrity.
• Collaborate with stakeholders and working groups to enhance BODR, USAPA, Client Experience surveys, and KYC processes, incorporating internal feedback for continuous improvement.
• Provide assistance with data-driven tasks that support JPMC’s global network operations as needed.
• Develop and share best practices with global counterparts to promote consistency and alignment across regions.

Required qualifications, capabilities and skills: 

• Exceptional verbal and written communication abilities.
• Strong presentation skills, with the confidence to engage senior stakeholders.
• Solid understanding of KYC processes and requirements.
• Proficiency in Microsoft Word, Excel, PowerPoint Pitch Pro, and Alteryx.
• Excellent interpersonal skills, with the ability to influence others and drive positive outcomes.
• Outstanding organizational skills, both individually and within teams, to consistently meet deadlines in a dynamic, fast-paced environment.
• Meticulous attention to detail, with strong troubleshooting and problem-solving capabilities.
• Ability to leverage data to deliver management information solutions and support objective decision-making.

Preferred qualifications, capabilities and skills: 

• BA/BS degree
• Independent, self-motivated with an ability to adapt and be flexible in a team environment
• Knowledge of BSA/AML, and other AML regulatory policies, with a strong understanding of AML typologies, geography, products, customer type and expected type of activity in order to effectively identify risk and unusual activity.
• Ability to identify risks and issues and successfully navigate through to completion.
• Self-reliance and willingness to "own" problems and creatively find solutions.
• Ability to multi-task in a constantly changing, global, virtual team environment.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.