Quant Analytics Senior Associate – Digital Analytics Customer ExperienceTeam

JOB DESCRIPTION

Join a high-performing team dedicated to improving Chase’s self-service experiences for millions of customers. As an Analytics Senior Associate, you’ll leverage your analytical expertise to shape digital strategies and drive impactful outcomes. Collaborate with talented colleagues across Product, Tech, and Design to deliver actionable insights and innovative solutions. Grow your career in an environment that values data-driven decision making and continuous learning. Be part of a team that empowers you to make a real difference in the customer experience.

As an Analytics Senior Associate on the Digital Analytics Customer Experience Team, you will support a broad portfolio by using data to provide recommendations that enhance the customer experience and build long-term, profitable relationships. You will analyze behavioral data, define OKRs, develop and measure A/B tests, and answer strategic analytical questions. Your work will involve creating analytical plans, delivering clear and compelling analysis, and building partnerships across teams. You will help drive improvements to Chase’s web and mobile platforms, impacting millions of customers. Your expertise will be key in shaping the future of digital experiences at Chase.

You will serve as a subject matter expert in behavioral and customer journey data, providing consultation to the broader Data & Analytics organization. The role offers opportunities to influence business outcomes through deep-dive analysis and strategic recommendations. You’ll work with advanced analytics tools and collaborate with cross-functional teams to implement best practices. Your contributions will help foster a culture of experimentation and data-informed decision making. This is a unique opportunity to grow your skills and make a significant impact on Chase’s digital products.

Job responsibilities

• Analyze, visualize, and tell compelling stories through data about digital customer behaviors
• Increase data-informed decisions through establishing partnerships, best practices, and clear communications
• Create experiment and analytical plans to measure the customer impact of new strategies
• Identify opportunities to drive business outcomes through OKR development and deep-dive analysis
• Provide consultation for the broader Data & Analytics organization as an expert in behavioral and customer journey data
• Develop and measure A/B tests to inform strategic decisions
• Deliver actionable analysis in clear and compelling terms to stakeholders

• Build relationships with Product, Tech, Design, and other teams to drive outcomes

Required qualifications, capabilities, and skills

• Detail-oriented and structured thinker with a passion for analyzing data and providing actionable insights
• Ability to organize complex business problems and translate into analytical plans and execute with high quality
• Strong communication and presentation skills to deliver insights to executives and partner with other teams
• Proficiency with SQL.
• Experience with web analytics.
• Bachelor’s degree required.

Preferred qualifications, capabilities, and skills

• Degree (preferred in data science, mathematics, statistics, econometrics, engineering, or related fields).
• 3+ years of experience analyzing customer experiences or digital products/usage.
• Experience with analytical tools such as Python, R, Alteryx, Tableau, and Adobe Analytics.
• Experience working with Big Data environments (Hadoop, Teradata, Snowflake).
• Experience with A/B testing.
• Strong slide-writing and presentation skills to deliver analytical insights.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.