Branch Channel Generative AI Team - Experimentation and Measurement Senior Associate

Join a team that transforms how we serve millions of customers through AI innovation and build next-generation solutions that reinvent CRMs and reimagine client and employee interactions.

As a Data Science Senior Associate, with the Branch Channel Generative AI Team, you will develop solutions and experiment with state of the art models, at the same time, contributing to innovative projects and drive the future of field AI Technologies.

Job responsibilities:

• Design controlled experiments to test and validate hypotheses.
• Translate business needs into data models supporting long-term solutions.
• Work with a wide range of proprietary, industry-standard, and open-source data stores and tools to assemble, organize, and analyze data.
• Work closely with data owners and data curation teams to build/or use the relevant data
• Convert data into actionable insights.
• Utilize data visualization tools to effectively communicate findings.

• Leverage statistical and mathematical techniques and algorithms to solve complex business problems.

Required qualifications, capabilities, and skills:

• MS and/or PhD in Statistics, Computer Science, Machine Learning, or a related field, with at least 3 years of model experimentation and at least 3 years’ experience in applying data science to solve business problems.
• Strong knowledge of various business data and be comfortable to work with data owners and data curation teams to build/or use the relevant data.
• Strong Python and SQL background with at least 3 year's experience in those areas.
• Excellent communication and stakeholder management; comfort working across the quad team and understand the required data for a use case.
• Be able to define success metrics, run A/B tests independently, capture user feedbacks, and analyze the results and provide insights.
• Good knowledge of various ML models
• Knowledge of model safety, bias, and privacy techniques; experience with model risk management and governance.

Preferred qualifications, capabilities, and skills:

• Experience with PySpark or distributed compute
• Software development experience is a plus
• Deep understanding of Large Language Model (LLM) techniques, including Agents, Planning, Reasoning, and other related methods.
• Experience with building and deploying models on cloud platforms such as AWS and AWS tools like Sagemaker, EKS, etc.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.