Business Manager Operational Service Delivery - Senior Associate

JOB DESCRIPTION

Are you experienced in business management and have strong analytical skills? Then you found the right position for you! 

As a Business Manager Operational Service Delivery - Senior Associate within the Operational Service Delivery team, you will play a pivotal role in supporting the Head of Operational Service Delivery and their leadership team. You will act as a trusted advisor, driving strategic initiatives, optimizing business performance, and ensuring operational excellence. Your responsibilities will span business management, project delivery, operational support, and process improvement; requiring strong analytical, communication, and stakeholder management skills.

Job responsibilities

• Act as a trusted advisor to business heads, supporting strategic decision-making and risk management.

• Organize and present complex information, and prepare analysis and presentations for senior management.

• Track and report on objectives and key results aligned with strategic priorities.

• Support operational processes, troubleshoot issues, and resolve discrepancies to mitigate risk.

• Lead and coordinate team projects, process changes, and migrations.

• Monitor and analyse SLA/KPI trends, drive actions, and track outcomes.

• Facilitate change management and process improvement initiatives.

• Coordinate team activities and prepare materials for meetings and strategy sessions.

• Support audit, regulatory, and compliance deliverables.

• Ensure adherence to technical standards, policies, and controls.

Required qualifications, capabilities, and skills

• Relevant experience in business management, project management, or operational support roles within a financial institution.

• Strong analytical, technical, and problem-solving skills with keen attention to detail.

• Ability to communicate effectively with all levels of employees, including senior management.

• Experience in facilitating change management and strategic communications.

• Proficiency with Microsoft Excel (analysis, pivots, lookups), PowerPoint, Word, and Outlook.

• Demonstrated ability to coordinate cross-functional change and migrations.

• Experience in incident management and remediation with measurable SLA/KPI improvements.

• Self-motivated, tenacious, and able to work independently in a fast-paced, matrixed environment.

Preferred qualifications, capabilities, and skills

• Experience with collaboration tools (Confluence, SharePoint) and survey tools (Survey Monkey, Qualtrics).

• Familiarity with data and BI tools (Tableau, Power BI, Alteryx, Python) or willingness to learn.

• Experience in operational roles across multiple business areas and functions.

• Knowledge of the securities industry, fund accounting operations, and back-office processes.

• Ability to design and maintain SOPs/runbooks and service metrics.

• Proven track record in driving continuous improvement initiatives.

ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.