Sr. Manager, Connectivity Ops, Licensing & Compliance

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Reporting to the Director of XHS Licensing & Field Compliance, the Senior Manager of XHS Licensing & Field Compliance will be responsible for holding state licenses on behalf of Comcast for residential and small business security products. In this role, the Senior Manager will ensure compliance with all security-related requirements for residential and small business security products in Comcast markets to which assigned. The Senior Manager also will ensure Comcast security installation practices conforming with best-in-class industry standards. The role will be based in the field and will involve significant coordination with local market teams to ensure business objectives are met.

Job Description

Primary Responsibilities to include but not limited to:

• Maintain required experience and education-related qualifications necessary to personally hold state qualifier licenses
• Ensure Comcast is operating in compliance with all license requirements in states assigned
• Serve as subject matter expert for business on applicable state licensing laws
• Ensure market teams follow business processes in compliance with local permitting requirements
• Ensure local markets correctly maintain records of employee licensing and registration for all state / local licenses pertaining to home security, fire monitoring, HVAC, and electrical
• Serve as subject matter expert on residential and small business security installation practices
• Conduct audits of field installations to ensure proper adherence to code (where applicable) and company standards
• Represent Comcast at regulatory and compliance meetings held at state and local levels
• Participate in state and local level industry associations and serve on industry related boards and committees as appropriate
• Partner with Comcast University in periodic review of installer and sales training materials to ensure conform with licensing requirements / industry best practices on ongoing basis
• Partner with Comcast University to facilitate training related to continuing education units (CEU) requirements for employees where applicable
• Attend continuing education classes related to home security, small business security and fire alarm installation procedures
• Communicate effectively with all levels within Comcast organization, outside vendors, and members of state regulatory bodies
• Perform other duties as assigned.

Minimum Requirements:

• BA/BS degree in Business or a Technical field required. Extensive, directly-related experience and self-study may be considered in lieu of a degree.
• Minimum of 5 to 8 years of residential and / or small business security experience
• Licensed Qualified Agent in multiple states (small business license, low voltage electrical license a plus)
• Strong understanding of current and emerging federal, state, and/or local licensing laws and permitting requirements governing the installation, service and sale of burglar, fire alarm and home control products
• Superior knowledge pertaining to security alarms, fire alarms, HVAC thermostat installations, Zigbee products, cameras and small business services
• Ability to travel regularly across Region / Division footprint assigned to Corporate HQ and to other locations as needed
• Valid driver’s license
• Strong analytic and planning skills
• Excellent time management and prioritization skills with a demonstrated ability to execute against multiple projects and excel in a fast-paced, results-oriented work environment
• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Collaboration; Regulatory Analysis; Risk Control; Microsoft Office 365; Strategic Influence; Stakeholder Influence

Salary:

Pay Range: This job can be performed in Colorado, Illinois, Maryland, and Minnesota with a Pay Range of $115,810.30 - $191,087.00

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years