Product Operations Change Management - Senior Associate

JOB DESCRIPTION

Join the Product Operations team, to help mature and enhance a disciplined change management function that enables the Product, Experience and Technology (PXT) organization to consistently adopt new ways of working. 

As an Associate on the Change Management Team, you will help shape a repeatable change management framework that drives sustained change adoption, promoting transparency and incorporating continuous feedback. In this role, you will partner directly with change owners across PXT to translate business priorities into an integrated change strategy, leveraging change management principles to help the community understand, prepare for, and champion change - ultimately strengthening adoption and enhancing the overall product operating model. As a collaborator, you will be tasked with simplifying complex initiatives, building trust across diverse stakeholders, and driving continuous improvement.

Job Responsibilities  

• Support the planning, prioritization, piloting, scaling, and measurement of changes that impact the Product, Experience & Technology (PXT) community to drive sustained adoption and an effective pace of change.
• Maintain a transparent view of the PXT change agenda by managing a change calendar and backlog.
• Collaborate cross-functionally to deliver large-scale changes through the end-to-end change management lifecycle:
  • Define and scope change initiatives, identify key stakeholders, and establish clear success metrics.
  • Develop planning artifacts (project plans, impact assessments, communications and training plans) to enable thoughtful execution.
  • Document audience personas and change impacts to inform recommendations on timing and rollout approaches.
  • Facilitate retrospectives and reinforce changes as needed to ensure sustainment.
• Gather stakeholder feedback and sentiment throughout the lifecycle to inform adjustments and improve adoption.
• Deliver regular status updates to sponsors, project teams, and key stakeholders.
• Define, monitor, and report on success metrics and employee sentiment to ensure disciplined, intentional management of change impacts with measurable outcomes.
• Identify opportunities to enhance the change management process based on ongoing monitoring and feedback.

Required qualifications, capabilities and skills

• Bachelor’s degree 
• 4+ years of relevant experience in Change Management, Project Management, Process Design, Consulting, Strategy, Transformation, Product, or Business Management roles 
• Highly motivated self-starter with excellent time management / prioritization skills
• Strong written / verbal communication skills 
• Adept at forging strong internal relationships across a broad range of functions
• Self-motivated and able to work independently
• Ability to execute and identify enhancement opportunities across E2E processes 
• Excellent attention to detail, program / project management and organizational skills
• Comfortable navigating matrixed environment 
• Strong analytical and logical problem solving skills 

Preferred qualifications, capabilities and skills

• Prosci change management certification and/or demonstrated change management experience preferred
• Product operating model and / or large-scale transformation experience preferred
• Familiarity with Agile principles and Product Management preferred 
• Monday.com experience preferred

Additional Information

• This role requires the ability to physically work in our offices 5 days a week
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide immigration sponsorship or take over sponsorship of an employment/work visa at this time (including but not limited to H1B, H4 – EAD, OPT, TN, or L visas)
• Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting
• This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.