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We are currently looking for a Service Delivery Analyst to join the e-Commerce I.T team, reporting into the Ecommerce Product Manager. You will be supporting the daily operation of a brand new e-Commerce platform within UNIQLO Europe and resolve the problems with platform product managers. You will be also endeavoring the best customer ECommerce and omni-channel shopping experience in the world through dynamic enhancement discussion.
What you will be responsible for
Completing technical administration and maintenance of the back-end, front-end and product maintenance making sure the platform is operating well across all business functions including on-site experience, order fulfillment, payment processing and digital marketing.
Conducting the enhancement initiatives on the new e-Commerce platform and preparing the business units for change.
Maintaining the centralized documentation repository and supporting the e-Commerce Product Manager to create product specifications, business cases, release notes and progress reports.
Keeping abreast of all upcoming software updates, launches.
Leading implementation of mechanisms to monitor, manage and provide progress on all delivery activities.
Creating, implementation and maintenance of a continuous improvement plan for deliveries and services.
Preparing the sales events on the platform and monitor its traffic spike and adjust the configuration when necessary.
Collaborating with user experience specialists, digital designers, copywriters, merchandisers – and many more – to shape new experiences and improve existing ones.
Escalating problems and errors to 3rd line support or external partners and act as a problem owner to deliver resolution.
Candidate’s Profile
4+ years working within a Retail digital/ecommerce team servicing on a Global scale.
4+ years working within a service delivery and/ or technical role.
Experience analyzing business requirements and creating epics/user stories.
Experience working with technical development Teams.
Experience working with Product Owner/Managers, Business/Technical Analyst and Agile.
Experience working with external partners and/ or third-party vendors.
Experience working with the PSP platform is a plus.
Understanding of technologies such as HTML, AWS and microservices.
Excellent knowledge of software such as Microsoft Office Suite, Miro, Jira and Confluence.
Excellent knowledge of digital tools such as CRM, CMS, Analytics and Optimisation tools.
Understanding of European business and its local EC related service deliveries (e.g. delivery carriers)
Understanding of business to technology mapping.
Strong experience and understanding of IT technologies.
Strong motivation of learning the latest technologies and seek of the best practice of the market
Strong communication and presentation skills.
UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background.
We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site: https://www.fastretailing.com/eng/privacy/eurecruitment.html
hackajob is partnering with UNIQLO to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.