Salesforce Marketing Architect

Job Title: Salesforce Architect
Job Family: Information Technology

Typical Job Titles and Reporting Lines

• Example Job Titles: Salesforce Architect

• Typically reports to: Head of Architecture

Role Purpose
The Salesforce Architect will play a key role in defining, delivering, and enhancing Heathrow’s Salesforce and Cloud solutions. With extensive expertise in Salesforce Commerce Cloud, Service Cloud, Order Management, and Experience Cloud, this role will lead the technical design and implementation of scalable e-commerce solutions within a retail environment. The focus will be on optimising platform performance and ensuring seamless integration across systems. Experience with Salesforce Data Cloud and Marketing Cloud is highly desirable, as it will support the creation of unified, customer-centric solutions that drive operational efficiency and enhance customer engagement.

Principal Accountabilities

• Design and implement scalable and robust Salesforce solutions to meet business requirements.

• Lead the architecture and design of Salesforce Commerce Cloud, Service Cloud, Experience Cloud, Salesforce Order Management solutions.

• Collaborate with cross-functional teams to ensure seamless integration of Salesforce solutions with other enterprise systems.

• Provide technical leadership and guidance to development teams, ensuring best practices and standards are followed.

• Conduct regular assessments of the Salesforce environment to identify areas for improvement and optimisation.

• Stay up to date with the latest Salesforce features, releases, and best practices.

• Work closely with product owners and suppliers to translate business needs into technical solutions.

• Mentor and train junior team members on Salesforce architecture and development best practices.

• Ensure the technical and non-functional design of Salesforce and cloud solutions aligns with overall strategic objectives.

• Assess the technical quality of delivery and performance of third-party development teams on Salesforce, including project and DevSecOps activities.

• Manage collaboration with relevant teams regarding cyber/data protection considerations.

• Support ad-hoc requests outside the Continuous Improvement DevSecOps teams.

Qualifications, Skills, and Experience
Essential

• Proven experience as a Salesforce Architect, focusing on Salesforce Commerce Cloud, Service Cloud, Experience Cloud, and Salesforce Order Management.

• Experience implementing e-commerce solutions at scale in a retail environment.

• Strong understanding of Salesforce architecture, data models, and integration patterns.

• Excellent problem-solving skills with critical and strategic thinking.

• Strong communication and interpersonal skills to collaborate with stakeholders at all levels.

• Strong working knowledge of Salesforce out-of-the-box functionality, including security best practices.

• Strong technical foundation: advanced structured programming (APEX, Force.com, .Net, Java), relational database concepts, structured system analysis and design methods.

• Salesforce Commerce and Salesforce Core Architect certified.

Desirable

• Knowledge of Salesforce Data Cloud and Salesforce Marketing Cloud.

• Knowledge of Copado and DevSecOps.

Business Values

• Caring for ourselves and one another, ensuring physical and mental wellbeing.

• Acting with integrity, responsibility, and thoughtfulness in all actions.

• Working constructively together to achieve common goals and foster belonging.

• Valuing diversity, inclusion, and trust in all interactions.

• Delivering excellent service through pride in our work and commitment to passengers.

• Being ambitious, continuously learning, sharing knowledge, and embracing change.