Here is how, through this exciting role, YOU will contribute to BMC Software's and your own success:• Investigate, troubleshoot, and resolve complex customer issues related to BMC products and integrations in a timely and effective manner• Communicate with customers through various channels (phone, email, web), ensuring clarity and professionalism at every touchpoint• Document all technical interactions and resolution steps within BMC’s support systems to maintain a high-quality knowledge base• Collaborate with Engineering and R&D to escalate and resolve technical defects or product behavior concerns• Share best practices and technical insights to enhance team performance and contribute to a continuous improvement culture• Participate in rotational on-call support during evenings and weekends to ensure 24/7 global coverage
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