Content Governance Specialist, Vice President

JOB DESCRIPTION

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Governance Specialist, Vice President on the Governance and Operations team, you will play an important role in shaping customer experiences through end-to-end content process improvements/standardization and building customer confidence across our products and services. Using your expertise in planning, executing, delivering and communicating results, you will work independently and in small teams to deliver streamlined employee experiences.  You will also be called upon to document procedures, so excellent written and verbal communications are extremely important.  While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job responsibilities

• Lead and deliver tactical and strategic Governance and Operations initiatives that improve employee- and specialist-facing content experiences such as:
  • Defining brand voice, style, and terminology
  • Establishing standard documentation (e.g., SOPs, guidelines and job aids) for content creators and approvers
  • Creating approval workflows and access controls
  • Defining how content is stored, tracked, and optimized over time
  • Bridging the gap between content strategy and the day-to-day tasks
  • Identifying and removing bottlenecks in the content lifecycle
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.
• Operate as part of a product team, collaborating with subject matter experts, UX designers and researchers, developers, communicators, content managers, risk & controls, etc., to deliver the best experience and simplified self-service for our employees.

Required qualifications, capabilities, and skills

• 5+ years of experience working on and delivering measurable project results.
• Demonstrated expertise in verbal and written communication - with a focus on digital products and platforms
• Demonstrated knowledge of accessibility guidelines and inclusive design in content
• Experience incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings

Preferred qualifications, capabilities, and skills

• Knowledge of HTML
• Experience using technical/content-management platforms, such as Adobe or ServiceNow, to elevate content
• Understanding of how different systems interact with each other to create an end-to-end user journey
• Knowledge of how AI & LLM tools are used to enhance content delivery and outcomes

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.