JOB DESCRIPTION
Shape the future of product delivery while crafting solutions that enhance and optimize customer and stakeholder experiences across multiple data product domains.
As a Product Delivery Manager in Secure Insights: Innovative Intelligence at JPMorgan Chase, you will enhance and optimize the way data products are delivered to customers and internal stakeholders.. You will play a pivotal role in Data Governance, and Authentication & Identity, ensuring each product line achieves successful, compliant, and timely implementations. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way, while fostering a culture of innovation and accountability.
This role supports the full spectrum of Secure Insights data products, including Data Governance (ensuring oversight, compliance, and data quality), Innovative Intelligence (driving analytics, AI/ML, and business intelligence), and Authentication & Identity (enabling secure, scalable authentication identity data frameworks). The Product Delivery Manager will coordinate across these domains to address resourcing gaps, streamline delivery, and ensure alignment with business and regulatory requirements. You will work closely with cross-functional teams, product owners, and engineering leads to deliver high-impact solutions that support the firm’s modernization and digital transformation goals. This is a unique opportunity to shape the delivery of foundational data products that power analytics, security, and customer experience across the enterprise.
Job Responsibilities
- Lead end-to-end product delivery processes for Data Governance and Authentication & Identity, including dependency management, release management, operationalization, and performance reporting.
- Drive completion of change management activities across all product lines, ensuring adherence to risk, controls, compliance, and regulatory requirements.
- Manage timelines, dependencies, and blockers, ensuring adequate resourcing and effective stakeholder engagement for each product area.
- Create and implement solutions that enhance product delivery and customer experiences, leveraging AI/ML and analytics to drive innovation and efficiency.
- Collaborate with cross-functional teams, providing leadership and guidance to foster a culture of innovation, accountability, and continuous improvement.
- Coordinate with product owners and engineering leads to address resourcing gaps and ensure delivery consistency across all domains.
- Oversee product and platform-wide release management, ensuring seamless deployment and operational readiness.
- Monitor and report on product performance, identifying opportunities for optimization and functional coordination.
- Ensure robust documentation, knowledge transfer, and support handover for all delivered solutions.
- Support the integration of external data sources and new technologies to enhance product capabilities.
- Champion best practices in data governance, analytics, and Identity to support the firm’s strategic objectives.
Required Qualifications, Capabilities, and Skills
- 5+ years of experience or equivalent expertise in product delivery, data governance, analytics, or Identity domains.
- Demonstrated ability to execute operational management and change readiness activities across multiple product lines.
- Strong understanding of delivery processes and a proven track record of implementing continuous improvement initiatives.
- Experience in product or platform-wide release management, deployment processes, and strategies.
- Focus on enhancing and optimizing customer and stakeholder experiences, with the ability to understand and tailor solutions to diverse needs.
- Ability to adapt to changing environments and requirements, embracing new technologies and methodologies.
- Proven experience managing cross-functional teams and complex product portfolios.
- Strong analytical, problem-solving, and communication skills.
- Experience with regulatory compliance, risk management, and data quality assurance.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Proficient knowledge of the product development life cycle, design, data governance, analytics, and Identity ; Experience with Agile methodologies and tools.
Preferred Qualifications, Capabilities, and Skills
- Understanding of AI/ML technologies, data analytics, and their application in product delivery.
- Experience with cloud-based data platforms and modern data architectures ; Experience integrating external data sources and driving innovation in data products.
- Familiarity with regulatory frameworks relevant to data, analytics, and Identity ;
- Demonstrated ability to drive collaboration and alignment across multiple product domains ; Experience with stakeholder management and executive reporting.
ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
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