Here is how, through this exciting role, YOU will contribute to BMC Software's and your own success:* Manage, troubleshoot, and resolve technical issues related to BMC AMI Ops products and their integrations within defined service levels* Respond to customer inquiries via phone, email, and web channels, providing accurate, timely, and professional solutions* Document all customer interactions, diagnostic steps, and resolutions in BMC’s issue management systems to ensure knowledge sharing and audit readiness* Collaborate with Engineering and escalate issues to R&D as needed, ensuring visibility and progress on critical cases* Maintain a consistently high level of customer satisfaction by applying both technical insight and effective communication* Contribute to knowledge capture initiatives and support continuous improvement in internal processes and customer experience
hackajob is partnering with BMC Software to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
