Change Manager

Informa is going through an exciting period of change with a roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that support our business’ digital agenda and diverse customer landscape. We recognise the need for change and have a good understanding of where we need to get to.

Our Change Excellence team is on a mission to setup, launch and drive a distinctive, effective and consistent change management practice across Informa and we’re looking for a Change Manager with significant enterprise experience to join us.

Your primary role is to empower colleagues to embrace the changes introduced through strategic initiatives, and driving the adoption of the new processes, tools, and ways of working. You will have the opportunity to work on a broad range of technology-enabled change projects impacting colleagues across Informa, and in the first instance, lead a number of change activities for the simplification of our HR systems.

Typically the role will encompass the following;

• Develop Change Management Strategies: lead the design and delivery of end-to-end change management strategies to drive behavioural change and embed new roles and ways of working, processes and tools.
• Stakeholder Engagement: Identify and analyse key stakeholders impacted by changes, and create tailored engagement plans to address their concerns, expectations, and communication needs.
• Change Impact Assessment: Conduct thorough assessments to understand the impact of the change on various departments, teams, and individuals. Use findings to inform change management approaches.
• Communication Planning: Design and implement effective communication plans to ensure clear, consistent, and timely messaging about the change, its rationale, and its benefits. Create a persuasive case for change, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages.
• Change Readiness: Evaluate the organisation's readiness for change, identifying potential obstacles and areas requiring additional support or training
• Training and Development: Identify education and training requirements to equip employees with the skills and knowledge needed to adapt to the change effectively. Work closely with the Learning & Development Team to develop suitable solutions. Coordinate and deliver training programs.
• Resistance Management: Proactively identify and address sources of resistance to change, implementing strategies to overcome barriers and foster a positive change experience.
• Monitoring and Evaluation: Continuously monitor change progress, gather feedback, and measure the effectiveness of change management efforts. Make data-driven adjustments as necessary.
• Risk Management: Identify potential risks and challenges associated with the change process and develop risk mitigation plans to ensure a smooth transition
• Organisational Culture: Promote a culture of change readiness and adaptability, fostering a supportive environment for ongoing transformation
• Sustaining Change: Ensure that change efforts lead to lasting, positive outcomes, and work to embed changes into the organisation's culture
• Leverage appropriate change management methodology, process, and tools to create a strategy to support adoption of the changes required, whilst working in a highly federated, complex and international business.

• Considerable experience of designing and delivering change strategies in technology driven transformation programmes, specifically with Enterprise wide systems (HR systems such as Workday, SuccessFactors)
• Data-driven decision-making approach with evidence of use of clear insights and compelling data sets
• Exceptional communication and facilitation skills – well versed in communicating, presenting, and reporting to senior stakeholders. Ability to clearly articulate messages to a variety of audiences.
• Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner
• Ability to influence without authority and report, present, facilitate effectively