Desktop Support Engineer

We are seeking a highly skilled Onsite Desktop Support Engineer to join our team. The successful candidate will provide essential support, handling a wide range of hardware and software issues, including support for desktops, laptops, windows, and various peripheral devices. This role requires a proactive individual with more than 3 years’ experience in deskside IT support.

This is a full-time on-site permanent position working 37.5-hours per week, Monday - Friday between the hours of 09:00 - 17:00 based at our Edinburgh location.

Key Responsibilities:

• Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues in line with SLA’s
• Provide support for all operating system issues related to Microsoft Windows.
• IMAC’s – Installations, Moves, Additions and Changes
• Provide Remote desktop support – “LogMeIn”.
• Offer “how-to” assistance for end-user assigned IT devices and software.
• Perform hardware diagnostic tasks.
• Intune, cloud services and AD Management.
• Must have or be able to obtain UK GOV Security Clearance at SC level.
• Provide smart hands support.
• Handle smartphones and portable devices for SIM card handling and provisioning.
• Support meeting room equipment including audio and video equipment.
• Maintain good working relationship with key stakeholders and support teams.
• Act as a central point of contact for the customer.
• Perform network cabling and port patching.
• Maintain documentation for asset management, knowledge management, and site operations.
• Manage stock levels for incoming and outgoing IT goods.
• New User support (setup / deployment).
• Conduct end-user training and educational workshops to improve IT literacy.
• Site process documentation and knowledgebase article management.

Requirements:

• At least 3 years’ experience in a Deskside IT support role.
• Excellent oral and written communication skills in English.
• Strong interpersonal skills with the ability to work effectively in a team environment.
• Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
• A proactive approach and a commitment to providing excellent customer service.

Preferred Qualifications:

• Microsoft Certification (MCSE/MCSA/MCP’s), other relevant IT fields.
• Experience in managing IT support in a corporate environment.

Compensation and Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement plan options.
• Opportunities for professional development and certification.