Hardware Asset Management Coordinator

Sainsbury's Tech - Hardware Asset Management 

The HAM Coordinator role is part of the Asset Management team in the wider Service Operation division and reports into HAM Manager. As a member of the Hardware Asset Management (HAM) team you’ll be supporting the day-to-day running of the team activities to improve HAM within the business.

The individual will be a highly motivated and detail-oriented member of the HAM team. The successful candidate will be responsible for updating the asset register (CMDB), liaising with multiple stakeholder groups including suppliers, conducting auditing activities of assets, and ensuring SLA adherence. This role is focused on providing administrative support to maintain asset inventory accuracy and effectiveness of our hardware asset management processes.

What I am accountable for 

• Responsible for regularly updating the Asset Register (CMDB) to reflect accurate and current information. Ensure that all changes to hardware assets are documented and verified for compliance.
• Responsible for establishing and maintaining strong working relationships with various stakeholder groups, including suppliers, internal departments, and external partners. Communicate effectively to address and resolve asset-related inquiries and issues.
• Perform regular audits of hardware assets to verify their accuracy, quality and compliance with HAM policies and processes. Raise discrepancies and support corrective actions as needed.
• Responsible for ensuring the asset lifecycle is managed effectively, auditing from acquisition to disposal and to assist maximising asset utilisation and data accuracy.
• Monitor and ensure compliance with the service request processes and ticket management. Address and resolve any SLA breaches in a timely manner.
• Produce and maintain detailed reports, dashboards and documentation related to HAM activities. Ensure accuracy and completeness of all records.
• Support with opportunities for process improvements (CSIP) within the hardware asset management function and contribute to improvement suggestions. 
• Ensure all hardware asset management activities comply with relevant policies, standards, and regulations.
• Assist with documentation and guidance to help colleagues and stakeholders on hardware asset management processes and tools.

What I need to know 

Essential

• Proficiency with processes, tools, documentation and collaboration with a wide range of stakeholders
• Strong analytical and problem-solving skills. Ability to analyse data and identify trends and discrepancies.
• Excellent verbal and written communication skills. Ability to interact effectively with diverse stakeholder groups.
• Able to collaborate colleagues and partners to support the HAM processes.

Desirable 

• Familiarity with ITIL practices 
• Certified ITIL4 Foundation
• Hardware Asset Management Fundamentals 
• Proficiency in using asset management toolsets and software, including CMS system.

What I need to show

Our Valued Behaviours are our common DNA that every colleague should live by and provide the benchmark for how we deliver our goals/individual contribution, and how we relate to other colleagues in the organisation.

• Own it
  • Always do what you say you’ll do and suggest solutions for problems as you spot them
  • Ask questions and contribute honestly in discussions or conversations
  • Prioritise your work in line with team or project goals
• Make it better 
  • Willing to try new approaches in order to improve and simplify
  • Embrace variety and open to opportunities to transfer your skills to new challenges
  • Seek information to better understand your role and how teams around you operate 
  • Act on feedback you receive and give accurate and timely feedback to others
• Be human 
  • Show care and respect to everyone
  • Seek opportunities to connect with others and build trusted relationships
  • Walk in the shoes of your internal and external customers, considering their needs in all you do

• A self-motivator able to work under supervision and with established processes.
• Ability to work collaboratively within a team environment.
• Demonstrate drive and curiosity to taking initiative to identify if there is a better way to do something 
• Organisational skills with the ability to manage multiple tasks and deadlines.
• Ability to identify issues and escalate them through the appropriate channels.

Support we will provide

• System and process training
• Access to personal development tools e.g. Learning and Online Self-Development tools.
• Suitable training in ServiceNow (ITSM) & Asset Management 
• Mentoring & Line Management Support
• Processes and System Training (as required)
• Flexible working policy
• Supplier Contract Upskilling
• Asset Management certifications (if applicable)