Business Process Analyst

Job Description:

The IT process engineer will oversee the design, development, and implementation of our IT departmental and company processes. The IT process engineer, will be responsible for developing and implementing process strategies, managing process resources, optimizing current processes, and maintaining process documents to reduce costs and create increased productivity and efficiency for the IT department and company. This position will work closely with key IT and business leaders, the enterprise architect, the data and solution architects, to build efficient and sustainable processes.

Essential Responsibilities:

• Engages key business stakeholders to identify business and technology-enabled process efficiency opportunities that progress business strategy
• Leverages the process improvement and engineering best practices to build and update processes aligned to strategies and operations
• Constructs deliverables that demonstrate how to improve processes and move the business toward realizing its strategic goals and targeted business outcomes
• Assesses near-term and long-term needs, to establish business and IT process priorities
• Utilizes a toolbox of process improvement and engineering deliverables to build new processes and optimize existing processes
• Works collaboratively with business and IT executives to help describe and understand business and IT process impacts and interconnectivity
• Ensures the business and operating processes align by documenting the interdependences between components, and that the business process makes sense
• Researches and provides information on emerging technology trends that impact process optimization (i.e., automation, artificial intelligence, data and analytics, etc.)
• Provides internal stakeholders professional process flow diagrams, value stream maps, and other key process-related documentation
• Facilitates development of business capabilities and solutions that combine knowledge across business lines and processes
• Consults with technical subject matter experts to develop technical process solutions. Advises on options, risks, costs and benefits, and impact on other business processes and system priorities.
• Collaborates with the IT and enterprise program management office on benefits, issues, risks of initiatives and reporting project status
• Collaborates with infrastructure modernization and project teams to ensure continuous delivery of business outcomes, as well as to identify when it is necessary to evolve the process architecture
• Work in alignment with the Enterprise Architect to help discover and develop future state roadmaps

Knowledge and Skills:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

Qualifications:

• Knowledge of existing, new and emerging technologies and ability to practically apply them to new business process designs and business models to achieve targeted business outcomes.
• Knowledge in all aspects of designing and constructing business capabilities, value streams, business processes, and organizational structures.
• Knowledge and understanding of different types of business and operating models (existing, new, emerging and hybrid).
• Strong analytical and conceptual skills; ability to create original concepts and theories for a variety of projects
• Able to work collaboratively and cross-functionally through organizational boundaries and obstacles
• Ability to adapt to rapidly changing technologies and see how they can support business processes and needs
• Ability to establish and maintain a high level of customer trust and confidence
• Ability to analyze project and product needs and determine resources needed to meet objectives and solve problems
• Understands business process management, workflow and integration methods and tools
• Trusted and respected as a thought leader who can influence and persuade business and IT leaders
• Highly collaborative and supportive of business and of its ideals and strategies.
• Comfortable, experienced and accomplished working with business executives, and able to push back in a professional and diplomatic manner
• Life-long learner that displays intellectual curiosity and integrity
• Motivated by long-term results and achieving targeted business outcomes
• Highly innovative with aptitude for foresight, and design and systems thinking.

Education/Experience:

• Bachelor's degree in business administration, information systems, engineering, or related discipline, or equivalent; M.B.A. preferred.
• Four or more years of business or IT experience with a direct responsibility for overseeing and executing a wide range of process improvements and new process design efforts
• Strong organizational and talent development skills.
• Proven ability to collaborate and build strong relationships with teams and customers, especially at the Executive-sponsor level
• Excellent analysis and problem-solving skills.
• Great communication skills. Established and professional communication, presentation, and motivational skills.
• Familiar with best practices in process design, development, and implementation
• Lean Six Sigma Green Belt minimum; Lean Six Sigma Black Belt strongly preferred