Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry

Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry

Location:

Belfast

Other locations:

Primary Location Only

Salary:

Competitive

Date:

5 Mar 2026

Job description

Requisition ID:

1689926

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

The opportunity

This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.

Your key responsibilities

• You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation.
• You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions.
• You’ll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences.

Skills and attributes for success

• You’re analytical, detail-oriented, and a strong communicator.
• You’re comfortable working with CRM platforms like Salesforce or Microsoft Dynamics and tools like Microsoft Visio or Azure.
• You thrive in agile environments and enjoy collaborating with diverse teams.
• Your focus is always on delivering value and enhancing customer experience.

Ideally, you’ll also have

• Experience with Lean, Six Sigma, and agile methodologies.
• Familiarity with Martech, CPQ, and emerging technologies.
• Experience as a Product Owner or Scrum Master is a plus.

What we look for

• We’re looking for someone who’s curious, adaptable, and purpose-driven.
• You bring a collaborative mindset and a passion for innovation.
• You’re ready to make an impact and help shape the future of customer transformation.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

Are you ready to shape your future with confidence? Apply today.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.