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hackajob is partnering with BT to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Your accountabilities
• Accountable for a given number of demanding service or vertical directorates, ensuring governance and grip on all things resourcing knitting together demand, supply, transformation to communicate outcomes at a Director and MD level, including financial and people impacts.
• Ensuring that end customers, whether contract or product aligned, receive the service they have requested and the right price point for the business (right resource, right place, right skills, right cost)
• Build collaborative stakeholder relationships with all functions delivering Service capability, within and outside of their focus directorates to optimise the effectiveness of resourcing and represent resourcing needs with Finance and HR partners and key stakeholders such as MU & product line
• Lead by example, setting the pace and direction across the team
• Collaborate with peers and highly motivated stakeholders to ensure consistency of approach and outcome across all directorates within BT Business
• Take well-evaluated risks and be audacious in making decisions and taking action
• Challenge all operational & professional functions delivering Service capability to optimise skills, utilisation, and cost effectiveness of all resources aligned to their channel
• Direct, influence and impact of complex multi-functional operational or vertical teams of up to 8,000 people on a global basis, underpinning TLR / TLC / EBITDA outcomes in current financial year and across the medium term plan
• Advise, inform and give direction on business impacts of end-to-end resourcing decisions
Skills required for the job
• Knowledgeable in business strategy and the drivers of organizational performance, including drivers of customer demand from new and existing customer bases, people drivers of performance and financial literacy
• Being receptive and proactive to organizational challenges with intimate knowledge of business units. Acting as partner with operational teams for their end-to-end resourcing needs
• Depending upon the directorate, will require Security clearance up to DVV level and an understanding of the associated responsibilities and obligations
• Knowledge and experience of best-in-class resource planning
• Storytelling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
• Ability to process complex ideas and think logically; perceives and understands others
• Proven ability to execute plans under difficult circumstances; confronts and resolves conflict; demonstrates high energy
• Ability to lead virtual teams through transformation and continuous change
• An excellent communicator who works highly effectively with sales, markets, and operational leads to ensure demand in the channels matches service resource.
• Acts with integrity and takes responsibility for own actions and responses
Experience you would be expected to have
• planning, forecasting, and scheduling across large service organizations
• Desirable Professional Planning Forum accreditation to Specialist level
• Experience of engaging with B-level stakeholders within the business to understand their organisation and customers and work collaboratively on resourcing impacts and solutions
Teamwork is the key to our success. You’ll fit right in our team of professionals from a wide variety of backgrounds all driven to make a real difference for BT Business
hackajob is partnering with BT to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.