Operations Technician III

The Role

Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Works on relatively straightforward installation and/or maintenance assignments on network switching equipment. Technician for customer/company network systems installation and/or maintenance activities.

Location

Technicians will work in a 24/7 operating center, dedicated to Service Delivery and Management for Lumen Vyvx clients. This role is on the evening shift until midnight, including weekends and holidays. Flexibility is essential, as the position requires cover of various 24x7 shifts, holidays, weekends, and overtime on extremely short notice. This position is out of the location 100 S Cincinnati Avenue, OK. 

The Main Responsibilities

• Intermediate to Advance understanding of IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow.
• Fundamental knowledge of OSI model, Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Juniper or Cisco. 
• Intermediate to Advance understanding of Broadcast Video distribution flows and technology, HD-SDI, UHD, HDR/SDR, 4K.
• Demonstrates initiative to deliver against assigned objectives with minimal supervision and receive and place customer calls in a call center capacity. 
• Open, document, manage, and close electronic tickets to department standards and collaborate and work as team with co-workers, other department personal, vendors, and customers. 
• Multi-tasks and interfaces between multiple systems and databases and deliver world class professional service, placing client needs as priority. 
• Ability to self-start and work independently with minimal supervision strong problem-solving skills and proactive approach to tasks
• Demonstrate ability to learn quickly and adapt to new technologies and processes.
• Responsible for coordinating broadcast television services utilizing multiple Vyvx fiber optic networks, satellite, teleport, and vendor facilities while ensuring service level standards are met. Schedule and switch broadcast signals into the control center for visual confirmation.  Responsible for confirming a valid broadcast signal from source, end user clients.  Extend and goodnight reservations in-service.  Responsible for all broadcast service restoration during an outage and impairment situations. 
• Ensures proper system connectivity in order to transmit broadcast services; verifies for correct video/audio levels at each venue prior to transmission; particularly HD-SDI, UHD, and 4K technology. Troubleshoots/repairs system connectivity, refines system/equipment problems, outages, interferences, and other network issues to ensure effective performance and provide trouble ticket resolution and documentation of action taken.  Connects/disconnects macros in the routing system for videos ordered, and records the start/end connection path in the transmission database.  Creates/monitors customer ordered transmissions through network or satellite, from origination to destination.

What We Look For in a Candidate

• Associate degree or equivalent education and relevant experience.
• + yrs related experience in specific area or equivalent.
• May require technical certification.
• Technician for customer/company network systems installation and/or maintenance activities.
• Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.
• Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets
• Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gets first-hand customer information and uses it to deliver the highest level of service possible; act with customers in mind; establishes and maintains effective customer relationships.
• Teamwork: Balances team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback; contributes to building a positive team spirit; puts success of team above own interests.
• Communication: Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; keep others adequately informed; selects and uses appropriate communication methods.
• Monitors network operations and resolves routine network monitoring problems.
• Monitors network performance; conducts routine monitoring equipment installation and maintenance activities; resolves routine trouble tickets.
• Knowledge of/Ability to Troubleshoot: IP subnetting, IP routing, IPSEC tunnels, IPVPN, and VRRP/HSRP
• Eagerness to proactively seek out new knowledge and skills.
• Excellent communication and teamwork abilities.
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Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$63,400 - $84,500 in these states: OK.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.