Salesforce Administrator

Salesforce Administrator

Department: Technology
Reporting line: Head of CRM Platforms

For over 160 years, The Telegraph’s stories, dispatches, interviews, and investigations have set the agenda, sparked debate, and provided generations of readers with a trusted source of news, information, and opinion.

Our vision, with quality journalism at the heart, is to pioneer new ways to serve 10 million registered users and 1 million subscribers, by 2023, a vision we all stand behind. We wouldn’t be one of the world's most successful media organisations without the talent, determination, and creative spirit of our people.

As our readers’ needs evolve, it's more important than ever that we recruit original thinkers and innovative individuals who can keep us at the forefront of our industry. That means not only journalists but also marketers, analysts, designers, engineers, and much more.

We want to foster the diversity of thought through our people, create inclusive working environments that allow everyone to be their authentic selves at work, while creating a sense of belonging to ensure we have the highest performing teams.

Our Benefits

The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities, including:

• Dynamic working opportunities

• Medical cover

• Equal parental pay (six months fully paid for mothers and fathers)

• Life assurance

• Season ticket loans

• Flexible benefits designed to support your lifestyle and help you achieve a healthy work-life balance

Training and Development

With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.

Our Commitment to Inclusion

We want you to feel you belong here and welcome candidates from all backgrounds. Our organisation is on a continuous journey to achieve this sense of belonging, with focused inclusion policies, training, and internal networks.

We believe it’s not only the right thing to do but that there’s a strong business case to support it. Because if you feel you belong, you’ll feel more comfortable, so you’ll be more likely to achieve your best.

We have a number of internal networks that are totally inclusive and open for anyone to join, including:

• Employees from ethnic minority backgrounds
• Working families
• LGBTQ+
• Disabilities and long-term conditions
• Gender
• Wellbeing
• Women in tech

Your wellbeing is paramount. Over the last two years, we have trained over 100 Mental Health First Aiders to support our employees. We have also signed the Tech Talent Charter and are committed to driving greater inclusion and diversity in tech.

Role Purpose and Overview

We are looking for a Salesforce Administrator to help with the ongoing development of our Salesforce.com deployment.

As our administrator, you will:

• Work closely with functional teams, organisational units, and subject matter experts to identify, develop, and deploy support tickets or new business processes

• Execute the day-to-day configuration, support, maintenance, and improvement of our CRM platform

Customer data is vital to the Telegraph Media Group's strategic plan to grow to 10m subscribers. This role sits at the heart of enabling that strategy, working on major transformation projects across a breadth of exciting technologies, allowing you to hone your Salesforce development and learn new skills.

The role offers excellent opportunities for experience in agile methodologies, developing your technical exposure, and, more generally, your wider professional growth.

Key Responsibilities

• Serve as a primary system administrator for Salesforce at The Telegraph
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Coordinate the evaluation, scope, and completion of support tickets and new development requests
• Work with Telegraph stakeholders and teams to establish suitable processes for smooth support in administrative, development, and change management activities
• Manage Salesforce team deployments and ensure sandboxes match production
• Assist in training new users and grow the Salesforce.com skill set across the organization
• Document development and releases in Jira and Confluence

Essential and Desirable Skills

• Experience in Salesforce configuration, including Service Cloud
• Experience working in 1st and 2nd line support
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• Demonstrated ability to understand and articulate complex requirements
• Previous experience working in a SCRUM or agile environment preferred

The Telegraph’s goal is to foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives, and backgrounds.

We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of:

• Sex
• Gender identity
• Ethnicity
• Age
• Sexual orientation
• Gender reassignment
• Religion or belief
• Marital status
• Pregnancy
• Parenthood
• Disability

If you require reasonable adjustments in any recruitment process, please make us aware.