User Researcher

User Researcher
Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices.
Up to £55,000, plus excellent company benefits.

About Us

Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers.

At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you’re valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you’ll be trusted, challenged, and empowered to grow.

We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you’re passionate about solving meaningful problems with smart, passionate people, Triad could be the place for you.

• Glassdoor score of 4.7
• 96% of our staff would recommend Triad to a friend
• 100% CEO approval

See for yourself some of the work that makes us all so proud:

• Helping law enforcement with secure intelligence systems that keep the UK safe
• Supporting the UK’s national meteorological service in leveraging supercomputers for next-level weather forecasting
• Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products
• Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport

Role Summary

As a User Researcher at Triad, you will play a significant role in our client assignments. You will work to define a bespoke approach on client assignments to understand the user experience and bring this to the table to ensure the best decisions can be made about how to design and deliver services. You will also define and develop the UX language at Triad to ensure our approach is industry-leading.

Could you be Triad’s next “Rising Star of the Year?” Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at “The Chartered Institute for IT & Computing Awards.”

Key responsibilities:

• Research planning: Plan and design the research approach, including a range of methodologies, both qualitative and quantitative, to engage with the right sample of the user base. A good understanding of the strengths and weaknesses of research methods to ensure the right approach is used.
• Research execution: Conduct high-quality research, including user interviews, usability testing and surveys to gather unbiased, robust and reliable insights
• Recruitment strategy: Develop and execute a user research recruitment strategy to ensure a representative example is reached, including a range of digital confidence and accessibility needs
• Analysis and insight: Analyse research findings and use analytical thinking to extract actionable insights.
• Communication: Clearly present and communicate research findings to various audiences, including stakeholders and other team members.
• Stakeholder management: Identify, communicate with, and build consensus with stakeholders to ensure user research can be conducted to generate appropriate and useful insights.
• User-centred practice: Advocate for user needs and help teams embed user-centred service design and delivery into their processes.
• Agile environment: Proven experience working in an agile development environment with designers, developers, and product managers.

Skills and experience

• Advocating for user research and the benefits of user-centred design.
• Bring clients and stakeholders with you on the journey to generate an understanding of the user and their needs.
• Identifying and using appropriate research methods and analysis techniques. Presenting and sharing findings.
• Guiding colleagues in the choice and effective application of research methods.
• Supporting service managers, product owners and discovery teams by generating new and actionable user insights which can be translated into features and actions that give them the confidence to improve the service for users.
• Experience in both generative and evaluative research methodologies
• Experience researching with hard-to-reach user groups (desirable)

Qualifications & certifications

• A degree in a related field, such as Human-Computer Interaction (HCI), Psychology, Cognitive Psychology, Market Research, or a related discipline, is desirable.
• Government experience: Previous experience working within government services is beneficial.

• Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.

Triad’s Commitment to You

As a growing and ambitious company, Triad prioritises your development and well-being:

• Continuous Training & Development: Access to top-rated Udemy Business courses.
• Work Environment: Collaborative, creative, and free from discrimination.
• Benefits:
  • 25 days of annual leave, plus bank holidays.
  • Matched pension contributions (5%).
  • Free private healthcare with Bupa.
  • Gym membership support or Lakeshore Fitness access.
  • Perkbox membership.
  • Cycle-to-work scheme.

What Our Colleagues Have to Say

Please see for yourself on Glassdoor and in our “Day in the Life” videos at the bottom of our Careers Page.

Our Selection Process

After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for:

1. An interview with our Head of UX, including a career review and cultural fit assessment.
2. A workshop and interview session with our principal consultants

We aim to complete interviews and progress candidates to the offer stage within 2-3 weeks of the initial conversation.

Other information

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief.

We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.