Engineering Director

Build Platforms and Capabilities that Provide the Best Customer Experience.

At American Express, we are building a best in class Case Management platform to service our customers. If you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further. Be a part of our team as we transform our Disputes and Fraud Servicing Capabilities. This role is responsible for leading engineering teams across multiple platforms to define and drive future strategic roadmaps leading to the best user experience, regulatory compliance, agility and availability for our platforms.

Responsibilities include:

• Define and lead roadmap for Global Disputes and Fraud Servicing platforms
• Collaborating with technical leaders across a broader technology ecosystem to design platform architecture and drive continuous improvements of new frameworks/pattern
• Successfully develop, deploy, support, and monitor software across various environments
• Delivering software solutions that meet or exceed customer and partner expectations by developing and driving innovation and experimentation within Technology
• Recruiting skilled engineering talent with business and industry experience
• Play an active part in the open source community of technical practice
• Work with Staff Architects / Engineers to define solution requirements and technical implementation approach.
• Drive both high-level and detailed technical designs and conduct design reviews as needed.
• Recent coding experience 
• Provide technical mentorship to other software engineers at all levels.
• Implement new, highly scalable platform components.

• Drive platform capabilities enabled with advancement in the technology including machine learning, deep learning, NLP, search and cognitive computing.

   

Are you up for the challenge?

• Requires technical and business knowledge in multiple disciplines specifically Disputes, Case Management and current technology stack – PEGA PRPC, Open Source Case Management tools.
• Extensive hands-on experience delivering on open source and cloud native platforms
• Experience in building products leveraging GenAI, Machine Learning and automation through Agentic AI will be a plus.
• 10+ years of demonstrable experience building and deploying large scale software products. 
• Demonstrated ability to lead engineering teams in Agile/Scrum-based product driven development including experience transforming a team and adopting SAFe/Agile/Lean principles
• Innovative problem solver with the ability to generate and implement a strategy - Experience re-platforming existing applications, including infrastructure, architecture and frameworks
• Passion for learning new technologies and delivering business value through technology led solutions.
• Ability to establish and maintain relationships with other business and technology leaders - Strong written and verbal communication skills coupled with the ability to tailor communication to all levels of the organization
• Ability to hire, motivate, and grow a high performing team of domain experts delivering on strategic objectives while continuously evolving and improving
• Master's degree in computer science, Computer Engineering or Information Systems degree or equivalent work experience; Advanced Degree preferred.