Corporate Security Manager

Division/Department

Channel Operations

Location

Holborn, Coventry, Manchester Store Support Centre (Flexible) & Home

Reporting to

Senior Crime and Corporate Security Manager

Directly or indirectly manages

Security Specialists will report directly to the Corporate Response Manager.

In a nutshell

As the Corporate Response Manager, you will be responsible for proactively intercepting emerging threats and risks towards our business. You will be utilising dynamic intelligence models and comprehensive monitoring of assets and individual(s) to reduce the vulnerability of safety related incidents to our colleagues and customers, disruption to our business operations and propositions, and to maintain high levels of brand representation.

In this role, you will lead and maintain robust incident response and management frameworks and routines, influencing key stakeholders to ensure appropriate response is delivered within a timely manner. Deployment of appropriate security strategies and operating procedures to deliver high levels of security in Logistics and corporate locations within the UK and Asia will be key. You will be engaging and influencing key stakeholders which may include the operating board with business response to emerging threats and risks.

In support of the Senior Crime & Corporate Security Manager, you will conduct regular reviews and provide guidance to Sainsbury’s colleagues at all levels regarding UK and International threat levels and corresponding travel advice. In the event of an emergency or serious incident and/or risk, you will manage and co-ordinate all information flows both internal and external, ensuring appropriate guidance is given to business leadership.

You will support as appropriate during crisis management and serious incidents. You will ensure we have a continual flow of information into the business regarding potential threats through thorough and continual monitoring of online platforms. To provide information and support to the Senior Crime & Corporate Security Manager and wider Crime and Security team during major corporate events such as but not limited to the AGM and Corporate conferences.

What I am accountable for

• Identify and monitor potential threats and risks to our business proactively that could increase vulnerability to the safety of our colleagues and customers by regularly conducting ‘Horizon Scanning’ techniques.
• Responsible for comprehensive monitoring of assets and individual(s) across the world, proactively intercepting intelligence using specialist techniques to reduce the risk of threat and harm towards colleagues operating in static locations or travelling internationally.
• Development of robust incident management routines, indicating clear accountabilities and a comprehensive framework to support the management of major incidents in our business via IRT & SIC’s. Ensure the framework is in line with emergency services response to allow prompt and effective deployment within our business. 
• Development of a dynamic intelligence identification model to support formats across the business, generating effective data, which is suitably assessed, enabling decisions to be made at pace, with effective utilisation of resources and infrastructure.
• Implementation of solutions and initiatives based on industry benchmarking and crime forecasting to proactively reduce the risk of threat and harm towards our colleagues and customers across our business.
• Effectively evaluate and develop appropriate planning and response approaches against the threat of terrorism, civil disorder, and protest-related activity against business assets and individual(s) to maintain our legal obligations and brand representation.
• Responsible for implementing appropriate security strategies and operating procedures to fulfil security requirements in corporate locations within the UK and Asia, continuously evaluating and deploying appropriate solutions to reduce the risk of unauthorised access.
• Responsible for effectively planning and executing effective security management of corporate events, deploying appropriate risk assessments and resources to mitigate the risk of colleague safety-related incidents.
• Coach, develop and manage performance of the Security Specialist, nurturing talented individuals by creating a positive and high performing working environment. Identify needs and investment in people opportunities through performance and development discussions.
• To ensure that all colleagues located at the Store Support Centre work within the Health and Safety policy, and that any instances of non-compliance are quickly and properly addressed in line with agreed processes.
• Attend external events, meetings and conferences to keep up to date on retail and logistics crime, terrorism and other areas which could impact/influence the business, bringing an ‘outside view in’ to continually refine our plans.

What I need to know

Essential

• Detailed understanding of criminal investigations, processes and procedures, and the application of criminal law in a commercially operated business environment.
• Detailed knowledge of the security industry and appropriate crisis management solutions.
• Knowledge and background in a retail and logistics environment and knowledge of colleague/customer safety landscape.
• Effective business planning and strategic thinking to effectively evaluate risk.
• Detailed knowledge of threat assessment principles including those prevalent in the UK and Internationally.
• Thorough understanding of emergency service protocols and procedures, including police, fire service and ambulance service procedures and incident management routines.
• Effective communication skills coupled with strong decision-making ability and great problem-solving skills.

Desirable 

• Wide and impactful network with external stakeholders, particularly UK police, partner agencies and Home Office procedures.

What I need to show

• Proven ability to work effectively and persuasively at all levels within the business.
• Ability to communicate firmly and effectively in high pressure situations.
• Ability to develop strong working relationships and influence business change and response to all levels across the business including operating board.
• Flexible and able to support the Senior Crime & Corporate Security Manager and the Crime & Security and Central Retail teams through weekend and out of hours cover on a rota basis. 

Our Valued Behaviours are our common DNA that every colleague should live by and provide the benchmark for how we deliver our goals/individual contribution, and how we relate to other colleagues in the organisation.

• Own it
  • Consistently deliver on outcomes and communicate clear plans and goals to others, resolving problems independently
  • Clearly and respectfully speak your mind, invite others to challenge or build on ideas and actively listen 
  • Proactively seek to understand the changing business context and work with peers to solve business challenges. Regularly review your goals to ensure you are focused on the right things 
• Make it better 
  • Embrace new ways of doing things without fear of failure, supporting others to do the same 
  • Open minded and proactively adapt your approach during times of change, supporting others to deal with unforeseen situations
  • Show curiosity about how the wider business operates 
  • Proactively seek feedback from a broad range of colleagues to build a robust development plan. Give feedback to colleagues at all levels.
• Be human 
  • Appreciate others’ moods and feelings and consciously adjust your approach accordingly
  • Proactively build relationships based on honesty and integrity
  • Always consider the customer’s perspective, continually looking for opportunities to build a great customer experience

In addition to role modelling the Valued Behaviours, all People Managers should be consistently driving all four Leadership Performance Expectations, all the time. The Leadership Performance Expectations are:

• Obsessed with the customer

You must:

• Use data and insight to understand customer needs and solve customer problems
  • Use our Purpose to support decision making everyday
  • Role model living our customer commitments and guide teams to do the same

• Obsessed with performance

  You must:

  • Know and be accountable for your part to play, delivering it brilliantly
  • Align team goals and ruthlessly prioritise resources to deliver our Customer Commitments 
  • Assign clear accountabilities, hold people accountable (in your team and out) and act on performance both good and bad

• Lead beyond boundaries

  You must:

  • Actively share and seek to understand the big picture, both internal and external
  • Story tell our Next Level Sainsbury’s strategy to drive end-to-end thinking 
  • Build productive partnership inside and outside our organisation

• Lead fearless teams

  You must:

  • Create the environment for diverse perspective and challenge, where we are always looking to raise the bar
  • Grow everyone around you (up, down and across) through adult-to-adult feedback and coaching
  • Know yourself (strengths, weaknesses and impact on others) and continuously develop 

Support we will provide

• Access to personal development tools e.g. Bitesize talks, online self-development tools, internal mentoring etc.

This role is contracted to 37 hours per week, 5 over 7 days with the requirements to operate out of hours and to support major incident management across 7 days. This role will require travel.