Product Manager - Identity Proofing and Verification

JOB DESCRIPTION
As part of the Product, Experience and Technology (PXT) group focused on Trust and Security for Consumer and Community Banking (CCB), you will join the Chase Identity product team on our journey to establish a “root of trust” for all existing and new Chase customers.  More specifically, you will lead efforts to strengthen the capabilities of our Document Validation (Doc Val) product and services, including (1) remote (Digital) and in-person (Branch) validation of government-issued IDs, (2) building confidence in the link between an ID document and a real person using data signals, face liveness detection and biometric comparison, and (3) protecting against identity theft and fraud by preventing malicious actors from using tools such as generative AI and Deepfakes.   
We are seeking versatile candidates who can take full ownership and accountability for product performance and reliability and balance a strong desire to deliver business value with a keen eye for detail and an empathetic ear for customer and stakeholder concerns.  In this role, you will work closely with other product teams and business functions, consider recommendations (and mandates) from our legal, risk, compliance and controls partners, and collaborate with UX designers, engineers and data analysts, both inside and outside the firm.   
Our ideal candidate will possess the ability to adeptly navigate this complex web of stakeholders and leverage strategic vendor partnerships to drive progress.  You will need to effectively set and manage expectations with this support network and ensure to effectively measure, monitor and report on key success metrics that contribute to our organization’s objectives.   
 Job responsibilities

• Lead enhancements to the Document Validation (Doc Val) product for digital and branch ID verification
• Integrate data signals, liveness detection, and biometrics to strengthen identity verification
• Address identity theft and fraud, including threats from generative AI and Deepfakes
• Collaborate with cross-functional teams and stakeholders to align product strategy
• Manage vendor partnerships and set clear expectations
• Track and report key product metrics: cost, features, risk, and reliability

Required qualifications, capabilities, and skills

• 3-5 years in product management or related field (identity, authentication, fraud, cybersecurity)
• Sense of ownership, accountability, and drive to improve product performance and deliver business value
• Curiosity to learn from all stakeholders and develop subject-matter expertise on many aspects of the product
• Excellence in verbal and written communications and presentations, balancing brevity with attention to detail
• Ability to exercise sound judgement as you navigate complex organizations and managing external partnerships

Preferred qualifications, capabilities, and skills

• Experience operating and developing technical knowledge of identity verification and fraud prevention solutions at scale
• Experience analyzing logs, datasets and dashboards to identify patterns and make recommendations
• Experience working with design teams on UI / UX for customer-facing websites or applications
• Experience managing regulatory compliance and legal risk, including data privacy
• Experience with financial forecasts and managing burn rate against a budget

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.