Account Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Account Manager.

In this role, you will:

• Client retention: Work in tandem with Client Executives, Client Service Management, Product and Operations to ensure high levels of client satisfaction and a reference-able client base.
• Create and maintain detailed client plans that effectively map the organizational structure and key contact points in the assigned clients. Understand client operating model, partnering with internal teams to manage client change requests and driving operating model improvements.
• Proactive management of non-operational queries, issues and escalations across all products and jurisdictions.
• Conduct and manage service reviews and support ongoing client due diligence of HSBC.
• Management of commercial operations including implementation of fee schedules, aged debtor management, maintenance of key commercial and service level agreements.
• Client relationship and internal stakeholder management. 
• Management of client improvement plans. Articulation and application of Product roadmap to clients and inputting client feedback, insights and issues for future developments.
• Promote client adoption of digital tools and support client to co-service model. In case of clients where there is no Client Executive assigned, actively perform the activities of the client lead.

To be successful, you will:

• Minimum of 7 years’ experience of Securities Services, client management, business implementation/change, business development and/or senior operational leadership experience
• Client facing excellent communication and presentation skills, including an ability to lead and manage meetings
• Track record in maintaining and retaining client relationships across securities services products with an ability to help execute departmental strategy
• Understanding of core commercial and contractual drivers and business performance
• Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders
• Proven capacity to operate across a complex organization collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
• Fully proficient in understanding the regulations that drive the securities services arena, and particularly those that govern client management
• Sound understanding of controls, risk management (product and market) and mitigation techniques.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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