Sr. Manager, Internal Communications

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Sr. Manager, Internal Communications develops and executes employee communications and engagement strategies in support of our Finance, Legal, Strategic Development, and Enterprise Business Intelligence teams. These strategies connect teammates to our business strategy and culture, while reinforcing and elevating the business unit leaders’ vision and goals across teams of 200 to 2,400. In addition, this role is responsible for developing communication campaigns to disseminate information to the employee base on behalf of these teams, including policy and process related communications and news. The ideal candidate is a trusted partner and skilled communicator that is focused on driving business objectives, team engagement outcomes, and change management initiatives. This role reports to the Director, Internal Communications and is highly collaborative with leaders, peers, and cross-functional teams across the organization. This job is an individual contributor role that does not have direct responsibility or supervision of staff but may directly and indirectly manage the work of other teammates or vendors.

Job Description

Core Responsibilities

• Develops and executes internal communications strategies that advance business and employee engagement objectives 

• Translates goals and context into comprehensive communications plans – Approaching tactics through the application of marketing/communications and change management best practices  

• Defines and proposes key messaging, telling a compelling story and clearly articulating value to the business and to employees  

• Writes effectively and with appropriate tone across leader messages, talking points, presentations, intranet content, digital signage, FAQs, videos, etc.  

• Advises and supports leaders and peers to achieve desired outcomes – Builds trusted partnerships and manages through influence 

• Develops and executes project plans and coordinates with partners and other Internal Communicators to ensure alignment and the effective dissemination of messaging and materials  

• Uses data and analytics to establish success metrics, guide stakeholders in interpreting results, and optimize strategies and campaigns 

• Manages consultants/contracted resources as needed, including graphic designers, creative agencies, event planning firms, etc.  

• Graphic design and video production experience is desirable  

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary 

• Other duties and responsibilities as assigned 

Qualifications:  

• Bachelor’s Degree or Equivalent  

• Six to seven+ years of experience as a communicator  

• Experience navigating large, complex organizations and working with cross-functional teams  

• Highly professional and comfortable interacting and consulting with senior executives across the organization; ability to develop effective partnerships at all levels  

• Experience managing many projects in a fast-paced environment  

• Experience executing high impact deliverables across a range of tactics and mediums: written, presentation, events, videos, social platforms, digital content and more.  

• Experience in applying change management methodology is desired  

• Efficient, fast-working, results-oriented  

• Ability to work independently and within a deadline-driven environment.  

• High proficiency in Microsoft Office and 365 applications (OneDrive, Word, Excel, PowerPoint) and Share Point  

• Proficiency in graphic design applications (Photoshop, Illustrator, In Design, etc.) and video production a plus  

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Writing; Critical Thinking; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years