Vice President, Product Controls - Open Banking

JOB DESCRIPTION

The Open Banking product team is leading the industry in enabling customers to easily and securely share their data across financial institutions and FinTechs, holistically manage their finances, and seamlessly control these permissions through Chase’s Security Center

As a Vice President, Product Controls within Open Banking, you will lead day-to-day management of the control framework for Open Banking product, including control inventory management, control exception monitoring, issue and action plan management, executive escalations, reporting, management of internal audit and external review. As a critical member of the Open Banking Product Operations team, you will partner across the Open Banking Product Team and key stakeholders across the bank, to identify operational, customer experience and control related improvement opportunities and assist in driving the appropriate solutions to deliver product excellence. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. We are seeking a detail oriented, team player, who will drive Product Controls excellence for Open Banking across all of our client facing products. The successful candidate must have experience with both controls and regulatory processes.

Job Responsibilities

• Oversee and enhance control inventory and associated processes to ensure compliance with all relevant regulations and firm policies 
• Identify control gaps/weaknesses and recommend actionable solutions
• Partner with Data & Analytics to develop, manage, and automate KPIs and exception reports to strengthen control assurance and monitor overall product health 
• Manage relevant product procedures and ensure adherence with firms policies and standards
• Serve as point of contact for audit and controls related inquires
• Act as point of contact for coordinating issues and action plans for wires product team
• Understand wires product and assist in driving Objectives and Key Results (OKR)
• Report and present progress to leadership
• Manage stakeholders expectations and meet critical targets 

Required qualifications, capabilities, and skills

• 7+ years product management / controls experience
• Experience managing a successful control environment, including audits and external regulatory reviews
• Ability to manage complex and fast moving issues
• Strong analytical skills including the ability to interpret structured data, develop recommendations and communicate them effectively and professionally (both verbal and written)
• Ability to influence and successfully collaborate with stakeholders across the organization to meet objectives
• Ability to productively work in a matrix management organization
• High-level understanding of relevant Open Banking regulation
• Positive, team-oriented attitude

Preferred qualifications, capabilities, and skills

• Experience in Finance and a highly regulated environment preferred
• Recognized thought leader within Open Banking
• Demonstrable experience working on a regulated product or feature set

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.