Senior Product Associate

As a Senior Product Associate within our product organization, you will execute features and experiments that impact disclosed pricing terms, write user stories and acceptance criteria, and support build, test, and deployment.

Job responsibilities

• Execute features and experiments that impact disclosed pricing terms write user stories and acceptance criteria and support build, test, and deployment.
• Partner across product, tech, data, and design to clarify problem statements and use cases; ensure requirements are right-sized and traceable through delivery.
• Maintain a feature-level backlog; manage dependencies, support sprint ceremonies, and track delivery status and risks.
• Apply analytical and problem-solving skills to understand customer journeys and assess product impacts; assist with experiment design and performance readouts.
• Prepare product artifacts and documentation that support a strong control environment (e.g., PRDs/BRDs, requirements traceability, testing evidence, risk and control checklists).
• Support test planning and execution with an automation-first mindset where feasible; help coordinate UAT and release readiness checks.
• Communicate concise status and non-technical/technical updates for stakeholders; support senior product leaders with materials for executive reviews.
• Monitor post-release outcomes and customer signals; surface issues, support incident triage, and document learnings to inform incremental improvements.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Writes the requirements, epics, and user stories to support product development 

Required qualifications, capabilities, and skills

• 3+ years of experience in product, analytics, or related fields.
• Demonstrated experience operating within Agile methodologies and partnering with engineering to deliver increments.
• Strong written requirements skills (user stories, acceptance criteria) and familiarity with backlog tools.
• Analytical mindset with experience interpreting A/B or feature performance metrics in partnership with data teams.
• Proactive stakeholder coordination and clear communication across technical and non-technical audiences.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint; including Pivot Tables).

Preferred qualifications, capabilities, and skills

• Experience in fintech or financial services is preferred
• Familiarity with experimentation platforms, BI tools, or basic SQL.
• Awareness of risk, control, and regulatory considerations in consumer credit or card products.
• Exposure to modern technology concepts (APIs, microservices, cloud, data pipelines) and Agile testing practices; hands-on expertise a plus but not required.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.