Assistant Manager Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction.

HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager Operations

In this role, you will:

• To assist the manager in running the operations.
• Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
• Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures
• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements
• Procedural changes / new initiatives are reviewed, fully communicated to and implemented by the teams under control.
• Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.
• Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness. 
• Management Information and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.

To be successful you will:

• Excellent understanding of Know Your Customer /Customer Due Diligence, financial regulatory environment and Anti Money Laundering risk implications.
• Previous Know Your Customer  experience, specifically in Know Your Customer review vertical.
• Team leader experience in managing teams 
• Sound knowledge of financial regulatory requirements  
• Ability to interpret complex changes in regulatory guidelines and assess impact 
• Excellent communication skills – Written and Verbal 
• Team player and ability to manage people and performance 
• Ability to handle crisis situations and take appropriate / timely decisions 

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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