Change & Adoption Manager

Summary

This role will implement internal communication & engagement plans that drive colleague engagement and understanding of the role of M&S Digital & Technology, our 4 year delivery plans and our position in the wider M&S’s strategy of reshaping for growth. In addition to develop M&S Digital & Technology to becoming a top 10 great place to work in Tech in the UK.

As the Change & Engagement Manager you will play a key role in working with the Head of Engagement and Enablement to provide visible and inspirational leadership, building organisational advocacy for change activities, and developing a clear vision and standards.

You will champion procedure in Business Change Management standards, tools and processes and provide expert advice for team members and the programme/change community. As a successful Change & Engagement Manager, you will use influence and innovation to maximise change adoption and ensure a positive end-user experience for changes impacting people, process and Tech.

All the details

What's in it for you?

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

• Work with the Change & Adoption Lead to iteratively roll out the Technology Transformation Agile Change Management approach
• Develop and lead a single view of change across the Tech function, showing the cumulative and collective impact of change
• Responsible for day to day engagements across all key partners and audience groups within M&S Digital & Tech, sharing our transformation journey, inspiring change and new ways of working, to ensure that the team is engaged, aware, informed and driven to action.
• Tailoring our approach to key audience groups and compose a messaging and channels plan effective for a variety of communication types and colleagues.
• Work with the Change & Adoption Lead to identify, baseline and track Change Management objectives and key results that drive the Tech function

Who you are

• Good subject matter authority and previous experience in change communication method and tools
• Able to demonstrate industry knowledge of external communication trends and guidelines
• Able to deal with ambiguity and support the business by adapting the communications offer to support times of uncertainty
• Experience of using a variety of communication methods and techniques
• Ability to understand complexity at pace and navigate this with confidence and credibility

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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