Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. 

 
As a Senior Product Associate on the Total Rewards Product team, you will drive outcomes by leveraging your expertise in product development and experience optimization to make a significant impact, supported by research and customer feedback to fuel the creation of innovative products and continuously improve existing and build new offerings. You’ll collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. 

In this role, you’ll operate across the Total Rewards ecosystem (Employee Benefits, Compensation and Pay Intelligence, Job Architecture, and Time & Pay) to build best in class employee experiences powered by AI and innovation — and partnering with Engineering, Data, Design, Product, and Functional leaders to deliver secure, compliant, and delightful employee outcomes. You will report directly to the Product Executive Director for AI Agents and Integration Acceleration and work as a tight, high-visibility unit. Given the horizontal focus of this position, you’ll also support the group’s operating rhythm and help to continuously drive and optimize the interconnection across all products and channels. 
 

• Drives AI-centric enhancements across Total Rewards experiences, translating hypotheses into prioritized epics and experiments that improve adoption, cycle time, and quality 

• Aligns releases using best practices and with flawless governance management (e.g., Data Council approvals for PII, privacy and risk controls) and ensures quality, compliant delivery across employee surfaces 

• Partners across Product Managers to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery 

• Considers and plans for upstream and downstream implications of new product features on the overall product experience 

• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers 

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle 

• Writes the requirements, epics, and user stories to support product development   

• 3+ years of experience or equivalent expertise in product management or a relevant domain area 
• Proficient knowledge of the product development life cycle, and modern evolution of it 
• Experience in product life cycle activities including discovery and requirements definition 
• Proficiency of basic data analytics and data literacy 
• Hands-on product craft with modern product tools (e.g., Jira, Confluence, product analytics/experimentation tooling) and comfort working closely with Engineering and Data 

• Experience with AI-enabled products and integrations in regulated environments, including familiarity with privacy, PII handling, and risk controls 

• Exposure to enterprise platforms and integrations (e.g., HRIS, workflow, or data services) and coordinating across multiple UX channels 

• Consistent and high quality organization skills and detail proficiency, with natural learning curiosity 

• Proficiency with product analytics and experimentation (e.g., instrumentation, dashboards, A/B testing, basic SQL or equivalent) 

• Strong stakeholder management and communication skills with demonstrated ability to influence senior leaders and cross-functional partners 

• Accessibility awareness and user research collaboration; ability to embed findings into epics, user stories, and acceptance criteri

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.