Technical Writer, Vice President

As a Technical Writer for the Payments business within the Commercial & Investment Bank (CIB), you’ll work with a talented team of developers, product owners, content strategists and designers dedicated to next-generation B2B digital products. You’ll help elevate user engagement for client developers by producing and editing high-quality API documentation.

In addition, you’ll own important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. As a champion of inclusive design and customer experience, you’ll contribute to the continuing success of JPMorganChase as a global leader in B2B payments.

Job Responsibilities

• Work with product owners and developers to understand Payments products and identify documentation requirements.
• Create, edit, and review technical content (such as API docs and user guides) for new and updated features, following established content guidelines and the style guide.
• Drive for clarity, consistency, and appropriate depth of detail across documentation sets and product domains.
• Partner with designers, user researchers, information architects, project managers, platform owners, and other stakeholders to improve developer experience.
• Provide insights and recommendations on authoring tools, documentation processes, and performance metrics to improve content quality and delivery efficiency.
• Contribute to content standards and style guides, and help maintain scalable documentation workflows.

Requirements

• 5+ years of experience as a technical writer or technical content creator.
• Portfolio of technical writing samples demonstrating strong structure, clarity, and consistency of voice.
• Strong experience documenting APIs and developer-facing technical products.
• Ability to quickly learn technical concepts and understand how systems work.
• Experience with software development workflows and tooling (e.g., Bitbucket, Jira) and Agile/Scrum methodologies.
• Experience supporting software development and/or technical support of complex systems.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.