Business Analyst

Role: Business Analyst  
Location: London (Oxford Circus)  
Hybrid: 2 days per week in the office  
Reporting to: Chief Operating Officer   
About Monument  
We’re a challenger bank with a bold ambition: to transform the financial experience of   
the mass affluent - an incredibly valuable community that has been underserved for far   
too long.  
We’re inviting the mass affluent to join a growing mindset that believes there’s more to   
wealth than money. And we are dedicated to providing a service experience that leaves   
clients in no doubt that we treat their wealth with the same care, dedication, and   
thoughtfulness as if it were our own.  
“I’m looking for something unrealistic - an organisation that looks after my money as if   
it were their own.”  
Monument Client (ex-Barclays Premier, HNW profile)  
Role  
The Business Analyst plays a key role in bridging the gap between business needs and   
technology solutions across Monument’s growing banking platform.  
Reporting to the Chief Operating Officer, you’ll gather and analyse requirements,   
design smart processes and support the delivery of strategic projects that enhance   
efficiency, scalability, and client experience.  
This role exists to ensure that change at Monument is smart, scalable, and evidence
based, helping us build a bank that’s agile, data-driven and fit for the future.  
How You’ll Make an Impact  
• Partner with stakeholders across Operations, Technology, and Product to define   
and document clear, actionable business requirements.  
• Translate complex business challenges into clear technical specifications   
developers and delivery teams can act on with confidence.  
• Support the end-to-end project lifecycle - from requirements and prioritisation   
through to testing, delivery, and post-implementation review.  
• Map and optimise workflows to enhance operational efficiency, drive   
automation, and improve data accuracy.
MONUMENT - PUBLIC INFORMATION  
• Collaborate with compliance, risk, and finance teams to ensure all initiatives   
align with regulatory and operational standards.  
• Use data and analytics to provide insights that inform decision-making,   
prioritisation, and performance measurement.  
• Create and maintain documentation - process maps, user stories, functional   
specs and test cases - ensuring clarity and alignment at every stage.  
• Facilitate workshops and stakeholder sessions to build consensus and shared   
understanding.  
• Champion continuous improvement by identifying opportunities for   
simplification, digitisation, and smarter delivery.  
In your first year, you will:  
• Deliver requirements and process design for 2-4 key transformation or   
technology initiatives  
• Establish clear documentation and requirements standards for the COO change   
function  
• Build strong relationships with Product, Technology and Risk partners  
• Identify automation opportunities that meaningfully reduce manual effort or   
operational risk.   
We’re Looking for Someone Who Is  
• A skilled business analyst with proven experience in digital, operational, or   
financial services environments.  
• Analytical and structured, able to translate ambiguity into actionable   
requirements.  
• Experienced in requirements gathering, process mapping, and stakeholder   
management across technical and business domains.  
• Confident working with agile methodologies and tools such as Jira, Confluence,   
or Notion.  
• Comfortable working with data using Excel, SQL, or visualisation tools (e.g.   
Power BI, Tableau) to inform analysis and recommendations.  
• Technically fluent, with a good understanding of APIs, integrations and data   
flows.   
• Highly organised, capable of managing multiple priorities and balancing detail   
with delivery pace.  
• A confident communicator who can build trust and influence stakeholders.   
• Curious and forward-thinking, with a genuine interest in how AI and automation   
can transform banking operations and client experience.  
Desirable:  
• Experience in banking, fintech, or another regulated financial institution.  
• Familiarity with core banking systems, particularly Mambu or similar platforms.  
• Understanding of payments, lending, or savings products.  
• Business Analysis certification (CBAP, BCS, or IIBA) or relevant degree.
MONUMENT - PUBLIC INFORMATION  
Values  
Our culture and values align with our mission to truly understand and offer exceptional   
service to our clients.  
The Monument team are all here because we are passionate about building so much   
more than a bank. We want to be renowned for giving people a service experience that   
leaves them in no doubt that we appreciate what their time and lives are worth.  
We will be known for our integrity, attentiveness, sense of community and innovation.   
We build strong relationships through trust and a keen eye for detail. Our commitment   
and collaboration delivers an attentive and outstanding service offering. All combined   
with our community, both internal and external, our approach to diversity and our   
pursuit for innovation, we will help our clients and colleagues to do more and be more.