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Desktop Support Specialist
Req number:
R7526
Employment type:
Full time
Worksite flexibility:
Onsite
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As a Desktop Support Specialist, you will be responsible for diagnosing and resolving hardware, software, and network related issues.
Job Description
CAI is seeking a highly motivated Desktop Support Technician to serve as a member of the PC Support Team in providing exceptional technical assistance to end users. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a customer‑first mindset. This role involves hands‑on support including coordination with the user, transfer of existing files, and creation of accounts on new laptops. This position is contract and onsite (Chelmsford, MA).
What You’ll Do
Provides computing services and direction for North American users of Windows 10, Office O365, Office 2019, Microsoft Edge, Internet Explorer, Google Chrome, MacOS, and other business applications on PCs and laptops attached to a Windows Active Directory environment
Responsible for the setting up of new and used computers, including coordination with the user and configuration of new laptops and PCs using Microsoft Autopilot or Configuration Manager Console (SCCM) delivery tools
Provie walk-up IT Support Desk support for in-person user support
Troubleshoot hardware and software problems for PC and Mac users
Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, including Operating Systems, Microsoft Office, VPN clients, etc.
Diagnose and remediate process‑driven issues while educating users on proper procedures.
Additional duties as assigned
What You’ll Need
Required:
Proven Desktop Support experience with hands‑on experience resolving hardware, software, network, TCP/IP, Wi‑Fi, and VPN issues
Proficiency with remote support tools (e.g., Bomgar) to diagnose and resolve issues for remote users
Experience supporting and maintaining Windows operating systems, including configuration and troubleshooting
Strong working knowledge of Windows OS, Microsoft Edge, Internet Explorer, and Google Chrome
Demonstrated ability to support the Microsoft Office Suite
Experience managing user accounts, permissions, and group policies through Active Directory
Strong customer focus with exceptional verbal and written communication skills
Preferred:
Bachelor of Science in Computer Science or related field
Experience with Mac OS, JAMF, and SCCM highly desirable
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
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Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
$28.00 - $30.00 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
hackajob is partnering with Archer to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.