WorkForce Software, Principal Technical Consultant at ADP

WorkForce Software, an ADP company, is hiring a Principal Technical Implementation Consultant

Applications will be accepted until 03/31/2026

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you looking to be yourself in a culture values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a Principal Technical Implementation Consultant, you will work to deliver our WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each client. You will also participate and lead, in the gathering and identifying client’s business requirements from users, clients, and other stakeholders. This includes creating, maintaining business requirements documents, noticeable user cases and process diagrams.

You will spend your day working with project teams to ensure our suite of products are being developed to comply with clients’ needs and are delivered successfully by configuring the software. A Principal Technical Implementation Consultant leads a team that performs coding, debugging, testing, and troubleshooting. You will continue to sharpen your skills in consulting, leadership, client relationships, and the knowledge of our products by taking training courses and maintaining certifications.

As a Principal Technical Implementation Consultant, you’ll be responsible for solutioning and handling complex issues including administrative and configuration challenges while communicating roadblocks. The Principal System Setup & Integration Analyst will be able to write complex formulas that leverage mathematical or programming skills.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. In person, over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

What you’ll do:

What you can expect on a typical day:

• Configuration of the WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) according to the client business requirements using JavaScript, HTML, or other scripting tools. Ability to use the correct database naming conventions, customize templates, troubleshoot settings, and properly sequence of the product settings.
• Resolve complex issues including administrative and configuration challenges, utilizing complex formulas that leverage mathematical and/or programming skills when needed. Communicate roadblocks and seek out guidance in a timely manner.
• Manage client relationships and expectations with relevant communication during key phases of the project life cycle. This includes leading and participating in business requirements gathering and refinement with the client in meetings and client workshops, supporting the client in all test phases.
• Ability to pull team together and drive results without being directed; take ownership of client engagement through all phases by understanding the project scope and implementation approach, identifying and escalating out of scope requirements to key stakeholders.
• Support pre-sales activities such as proposals and scope of work, including discovery with prospects and writing of SOWs.
• Mentor and develop team members.
• Demonstrate thought leadership and the ability to influence at all levels of the organization. Participate in internal initiatives, including process improvement and rollout strategy, and the identification of opportunities to improve product offerings based on client feedback

TO SUCCEED IN THIS ROLE:

• 8+ Years experience in enterprise WorkForce Software implementations
• Minimum 5 years’ experience with programming language, preferably JavaScript and/or SQL
• Experience in implementing or training on a packaged software system or highly complex internally developed application
• Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
• Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
• Familiarity with a report writer such as crystal reports, Cognos, actuate, etc.
• Ability to travel up to 50% with the potential for international travel

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Bonus points for these:

• Strong comprehension of implementation principles and lifecycles
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances
• Ability to work on a dynamic, client-focused team and establish excellent working relationships
• Familiarity with or background in HR, Payroll, or Workforce Management
• Experience providing application support for complex software systems

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today

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Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $74,100.00 - USD $150,300.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.