IT Support Analyst

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

dunnhumby are looking for an enthusiastic and people-focused IT Support Bar Analyst to join our Global Support team based in Hammersmith. This role is ideal for someone early in their IT career who is passionate about technology, enjoys solving problems, and wants hands-on experience across a broad range of systems.

You’ll be working face-to-face with colleagues every day, providing support from our onsite Support Bar. You’ll also collaborate with our wider global team, including colleagues in India, the Americas, and your London-based Global Support Bar Manager.

This role provides a solid technical foundation across devices, software, support processes, and enterprise tools—perfect preparation for future specialist or senior technical roles.

Key Responsibilities

·       User Support & Customer Experience

·       Deliver in-person technical support for Windows and macOS users.

·       Diagnose and resolve hardware, software, account, and configuration issues.

·       Provide a positive, welcoming, and solution-focused experience for every colleague.

·       Help operate the walk-up Support Bar, ensuring coverage between 8:00am and 5:30pm across the team.

·       Log support activity in ServiceNow.

Technical Responsibilities

·       Support Dell Windows devices and Mac iOS hardware.

·       Troubleshoot Windows OS, Microsoft 365, and other business applications.

·       Manage Active Directory tasks (password resets, group membership, account support).

·       Support MDM-managed devices and assist with enrolment and compliance (e.g., Intune, Kanji).

·       Troubleshoot AudioVisual (AV) equipment, meeting room technology, and hybrid meeting setups.

·       Build, configure, and deploy device images following standard procedures.

Operations & Stock Management

·       Handle the procurement of IT equipment and peripherals.

·       Monitor, maintain, and track hardware stock levels.

·       Prepare and ship equipment to remote offices as required.

Collaboration & Global Support

·       Work closely with our global team based in London, India, and the Americas.

·       Travel occasionally to European offices for onsite support or project work.

·       Contribute to knowledge base articles and support process improvements.

What We’re Looking For

·       A genuine passion for technology and helping people.

·       Strong communication and customer service skills.

·       Problem-solving ability with a calm, methodical approach.

·       Experience supporting Windows devices (macOS experience a bonus).

·       Basic familiarity with:

o   Active Directory

o   Device management tools (MDMs)

o   AudioVisual equipment

o   IT hardware builds or imaging

·       Ability to work effectively as part of a team in a busy, office-based environment.

·       Exposure to enterprise IT environments

·       Understanding of ITIL concepts

·       Experience with procurement or asset management tools

Who This Role Suits

·       Someone early in their IT career who wants hands-on experience across a wide range of technologies

·       A people-focused individual who enjoys problem solving and learning

·       Someone who thrives in an office environment and likes engaging directly with colleagues

·       A team player who wants to progress into more specialist or senior IT roles over time

What We Offer

·       A supportive, experienced global team to learn from

·       Opportunities to develop across multiple technology areas

·       Training and development pathways to grow your IT career

·       Exposure to enterprise support environments and modern technology stacks

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)