About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Sr Technical Project Manager - Federal position requires experience
in the area of Responsible Officer (RO) for all Government Accountable Property, for all active projects. The responsibilities include audit reporting, inventory of customer assets, decommissioning of assets and working directly with our customer and other entities to manage accountable property.
The Sr. Technical Project Manager is the single point of contact for non-routine to moderately complex installation projects for communication networks. The position reports to the Manager Federal Programs and is an integral part of the Government Programs Project Management Office (GPPMO). The Sr. Technical Project Manager works with a team of Technical Project Managers and Coordinator Technical Projects staff and is accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion.
Required: Top Secret/SCI with Poly Security Clearance
The Main Responsibilities
- Coordinate activities in support of program managers and teams that support the design, installation and maintenance of services
- Track and monitor projects from initiation through completion
- Prepare deliverables (e.g., status reports to Government, order information, open issues)
- Analyze contracts, product and service descriptions, and network technical requirements to identify parameters required to initiate service order processing and project implementation
- Work directly with Government representatives, engineers and program manager to develop scope of work, timeline, communication plan and all pertinent aspect of comprehensive project management
- Ensure Government commitments and expectations, and project deliverable requirements are met
- Promote project management and industry best practices to enhance project success and customer satisfaction
- Direct on-time implementation of products and evaluate and maintain progress
- Manage resources and processes, and resolve issues to ensure timely delivery
- Control installation activities through scope verification, changes, and performance measurements
- Monitor progress to ensure critical project targets are met
- Identify and anticipate failures and delays based on lessons learned and previous experience
- Engage appropriate resources to troubleshoot and isolate problems, and develop new procedures if required
- Make recommendations to improve efficiency (schedule and cost)
- Evaluate performance measures and direct corrective actions
- Develop solutions to meet project milestones
- Recognize risks and implement corrective actions to ensure compliance with customer service and contractual expectations
- Notify the Customer of work completion and obtain acceptance of final deliverables, services, and products provided
- Ensure final documents are complete and delivered as required by the contract
- Solicit feedback from customer to determine customer satisfaction (perception of service quality and effectiveness)
- Review and update forecast budgets for program and project related activities
- Manage program and project related invoices
- Prepare quotes based on pre-established or contract rates
- Ensure services are completed and billed according to contractual obligations
- Conduct review for completeness and accuracy of services provided and charges listed
- Reviews management document deliverables for clarity and completeness
- Understanding of communications products and services, Government contracting and Federal Acquisition Regulations (FAR), and contract terms and conditions required
- Proficiency using Microsoft Office applications (Excel, Word, Outlook, SharePoint, Project and PowerPoint) required
- Good communication, organizational, and problem solving skills
- Good analytical and inductive reasoning skills (ability to develop solutions and recommendations)
- Work in a team environment
- Some travel may be required
What We Look For in a Candidate
Minimum Qualifications
- Bachelor’s degree or equivalent experience in project management, technical management, business management, communications, engineering, or related discipline
- Minimum two years of experience; or minimum five years of professional work experience
- General experience includes: customer service, project management, network service, and provisioning
- Project Management Professional (PMP) certification preferred
- US Citizenship required
- May be required to meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$91,266 - $121,688 in these states: VA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
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