Customer Service Executive

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Service Executive.

In this role, you will:

• Effectively and efficiently process to achieve business goals on productivity, accuracy and improvements of process. Proactively identify issues, if any, and escalate.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation. Proactively seek out opportunities to provide internal and external customers with service excellence in the most effective and efficient manner. Get it right the first time.
• Participate in team meeting / team activities and work towards sustaining team spirit. Demonstrate dependability and support the team in achieving its goals
• Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
• Maintain control on operational losses, potential fraud through strong internal audit and feedback mechanisms
• Develop Solutions to problems and identify process and service improvements that enhance customer satisfaction and business results.
• Implement the Group Compliance Policy as applicable to your role.  The term "compliance" embraces all relevant laws, rules and codes with which the business has to comply
• Escalation of all disciplinary and grievance cases on time to the line manager

To be successful you will:

• Bachelor’s degree in any discipline. Higher qualification not a bar provided aspirations are commensurate with the position
• Ability to understand and interpret numeric data
• Possess good conversational and written skills in English
• Basic computer knowledge
• Committed, responsible and takes ownership in the role
• Ability to maintain focus while working with voluminous data
• Committed to equal employment opportunities
• Ability to build rapport with and relate to a wide range of people

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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