Manager, Digital Service

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Job Description Summary We’re looking for a digital product leader who’s energized by uncovering customer needs and transforming those insights into exceptional experiences. In this role, you’ll partner across product and digital teams to shape end‑to‑end journeys, eliminate friction, and elevate our dot‑com experience into one that feels effortless, intuitive, and genuinely helpful for the customers who rely on it every day. This role has an in-office requirement and is located in Philadelphia, PA.

Job Description

What You’ll Do

• Experience Requirements: Convert business requirements into product requirements and user stories; define evaluation criteria for new functionality.

• Provide Design Feedback: Offer input on UI/UX designs based on user feedback and product objectives.

• Prepare for Launch: Assist in coordinating product launches, including testing, documentation, and communication.

• Support Product Development: Help define and prioritize features in collaboration with platform and design teams.

• Coordinate Projects: Track timelines, deliverables, and dependencies for product-related initiatives.

• Engage Cross-Functionally: Work closely with design, platform, and business teams to refine product features and ensure alignment with user needs.

• Analyze Opportunities: Identify product enhancements that align with business goals and customer feedback through testing.

• Monitor Performance: Use dashboards and reports to track product performance and user behavior.

• Collaborate with Stakeholders: Gather input and share updates with internal teams and external partners.

• Execute Tactically: Contribute to the implementation of product strategies and initiatives set by senior leadership.

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

What You’ll Bring

• Strong Communication Skills: Ability to convey complex information clearly and persuasively in both written and verbal formats.

• Collaboration Mindset: Experience working in inclusive, team-oriented environments and supporting junior team members.

• Adaptability: Comfort with evolving business needs and varied responsibilities.

• Problem-Solving Ability: Proactive approach to identifying and resolving product-related challenges.

• Analytical Thinking: Ability to interpret data and translate insights into actionable recommendations.

• Experience with Tools: Familiarity with product management tools (e.g., Jira, Confluence) and data visualization platforms is a plus.

Preferred Qualifications

• Education: Bachelor’s degree in Business, Computer Science, or related field; MBA or equivalent experience is a plus.

• Experience: 2–4 years in product management, business analysis, or related roles.

• Technical Acumen: Understanding of software development processes and agile methodologies.

• Data Skills: Ability to work with analytics tools (e.g., Tableau, Power BI) and interpret performance metrics.

• Industry Knowledge: Experience in [insert relevant industry, e.g., telecommunications, SaaS, digital platforms].

• Certifications: Product Management or Agile certifications (e.g., CSPO, Pragmatic Institute) are advantageous.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Strategic Objectives; Product Management

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years