AI Creative Technologist, Vice President

As an AI Creative Technologist, Vice President within the CCB Operations team, you will play a critical role in shaping innovative, AI-driven solutions that connect systems, processes, and people. You will leverage your expertise in UX/Product Design, prototyping, and AI technologies to deliver rapid prototypes and orchestrate complex service design initiatives. This role emphasizes hands-on experimentation and collaboration, focusing on prototyping, systems orchestration, and AI/LLM integration.

Job Responsibilities:

• Prototype and deliver wireframes and interactive concepts using AI tools such as CLAUDE, NANO BANANA, CURSOR AI, or similar platforms.
• Apply a deep understanding of AI, LLMs, and data to inform design and prototyping decisions.
• Collaborate with cross-functional teams—including AI/ML engineers, product managers, and business stakeholders—to orchestrate systems and processes that connect technology and people.
• Map and optimize service flows, user journeys, and system interactions, focusing on how systems, processes, and people are interconnected.
• Deliver prototypes and proof-of-concepts that demonstrate innovative solutions for conversational AI, service design, and operational efficiency.
• Operate with an iterative, experimental mindset—gathering feedback and refining prototypes to drive continuous improvement.
• Contribute to the evolution of our design system, especially as it relates to AI-driven and conversational UI components.
• Present prototypes and concepts to stakeholders, clearly articulating the rationale and potential impact of your work.

Required Qualifications, Capabilities, and Skills:

• 5+ years of experience or equivalent expertise in user experience design, conversational AI design, or similar roles.
• Demonstrated experience working with AI models, LLMs, and data-driven design.
• Proven ability to deliver prototypes and wireframes leveraging AI tools (e.g., CLAUDE, NANO BANANA, CURSOR AI).
• Experience with systems orchestration—understanding how systems, processes, and people connect within service design.
• Background in software engineering with a strong foundation in design (coding not required).
• Experience designing, prototyping, and deploying conversational AI solutions (e.g., chatbots, virtual assistants) using natural language processing and AI technologies.
• Experience with inclusive design and accessibility principles.
• Familiarity with process governance and change management in design systems.
• Experience in advisory roles related to implementing design systems or technology solutions.
• Experience in enterprise environments (e.g., financial services, e-commerce, or large-scale transformation programs).
• Knowledge of agile development methodologies and product lifecycles.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.