Product Delivery Associate

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning. Collaborate with business, technical, and creative teams to produce and implement content using Adobe Experience Manager (AEM) and related digital content tools.

Job Summary

As a Product Delivery Associate in Digital Content Management, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. You will adhere to strict process guidelines and deadlines to ensure seamless content delivery.

Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies.
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Documents blockers and impediments to aid with dependency management and resource availability.
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines.
• Author, enter, and manage digital content in AEM and related tools, ensuring alignment with approved content requirements.
• Complete work requests using the Digital Secure Producer work plan, maintaining high standards of quality, efficiency, and accuracy.
• Analyze, diagnose, and resolve content-related and technical issues effectively.

Required qualifications, capabilities, and skills 

• 4+ years of experience or equivalent expertise in AEM, product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area.
• Exposure to operational management and change readiness workstream.
• Familiarity with content management tools, applications and process
• Basic understanding of the front-end development process, including HTML, CSS, and XML.
• Familiarity in using Atlassian JIRA and Confluence, or similar workflow management tools.

Preferred qualifications, capabilities, and skills 

• Emerging knowledge of product release and deployment processes
• Familiarity with ADA standards and conformance.
• Experience in usability, information architecture, and content design.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.