Card Acquisitions, Senior Product Associate

Be at the heart of delivering new card acquisition capabilities on Chase.com. In this role, you’ll translate product vision into execution-ready JIRA stories, keep the backlog healthy, and validate functionality as it’s built—helping teams ship customer-facing improvements with speed and quality.  

Job Summary: 

As a Senior Product Analyst supporting the Card Acquisition product on Chase.com, you are trusted to bridge product intent and engineering delivery to enable stable, scalable releases. You own backlog readiness and JIRA hygiene, translate epics into executable stories with clear acceptance criteria, and provide ongoing clarification to keep delivery moving. You also test functionality as it’s built, track issues to resolution, and ensure delivered capabilities meet expected outcomes. 

Job Responsibilities:  

• Act as the Product Analyst for a technology team delivering new card acquisition capabilities on Chase.com, translating business needs into clear, implementable requirements.  
• Own the backlog and maintain strong JIRA hygiene (story quality, required fields, workflow/status accuracy, linkage to epics, dependencies, and clear acceptance criteria).  
• Partner with Product Managers to translate epics into executable user stories, capturing scope, assumptions, edge cases, and dependencies.  
• Write JIRA stories and testable acceptance criteria for each feature deliverable to ensure shared understanding of outcomes and “done.” 
• Raise blockers and impediments, help manage dependencies, and ensure adequate information/resources are available for delivery.  
• Test functionality as it’s built against acceptance criteria; document results, identify gaps, and log/triage defects through closure.  
• Provide regular updates to stakeholders on delivery status, scope changes, and risks/issues that may impact timelines or outcomes.  
• Maintain clear documentation and an issue log; partner with Product and Engineering to resolve items efficiently and improve future delivery.  
• Analyze delivery outcomes and documentation to identify opportunities to strengthen story quality, testing effectiveness, and overall delivery efficiency.

Required qualifications, capabilities, and skills: 

• 3+ years of experience or equivalent expertise in product management or a relevant domain area. 
• Demonstrated performance in either product management or relevant domain area. 
• Experience executing operational management and change readiness activities. 
• Experience in product deployment processes. 
• Excellent verbal and written communication skills to effectively convey project plans, updates, and requirements to diverse stakeholders. 
• Proven ability to build and maintain strong relationships with stakeholders at all levels, ensuring their engagement and support. 
• Demonstrated leadership skills, with the ability to motivate and guide cross-functional teams towards achieving project goals. 
• Familiarity with project management tools and software (e.g., JIRA, Align, Microsoft Excel, Confluence, SharePoint) to effectively manage and track project progress.
• Strong attention to detail to ensure accuracy and quality in project documentation and deliverables.

Preferred qualifications, capabilities, and skills:  

• Developed knowledge of the product development life cycle. 
• Experience in the card acquisitions or financial services industry. 
• Demonstrated ability to incorporate customer feedback and insights into product delivery processes to enhance customer satisfaction.

*Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.