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hackajob is partnering with Sainsbury's Tech to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Why join us
Joining the Customer Experience team at Sainsbury's means being part of a transformative and dynamic environment where customer-centricity is paramount. As the End to End Customer Experience Design Lead, you will have the opportunity to shape the future of our customer experiences across brands and channels, driving value for both customers and colleagues while aligning with Sainsbury's corporate strategy. You will collaborate with cross-functional teams to champion the voice of the customer, conduct user research, and deliver impactful change that enhances customer satisfaction. This role offers the chance to work on innovative projects, foster creativity, and drive growth, all within a supportive and collaborative culture that values your development and contributions.
What you'll do
As the End to End Customer Experience Design Lead at Sainsbury's, you will play a pivotal role in shaping and enhancing the customer journey across Sainsbury’s brands and channels. You will assess existing services and experiences to understand customer needs and identify opportunities to deliver better outcomes for customers, colleagues and the business.
Working closely with cross-functional teams and stakeholders, you will help shape and define future end-to-end customer experiences, championing customer obsession in everything you do. Your creativity, problem-solving skills, and strategic design approach will be instrumental in delivering value to customers and colleagues while aligning with Sainsbury's corporate strategy and overall business objectives.
Who you are
You are an experienced customer experience designer with a proven track record of transforming customer journeys to drive better outcomes for both customers and the business. You bring a strategic mindset, strong problem solving skills and the ability to look at experiences end-to-end across both physical and digital environments.
You are comfortable working with a wide range of stakeholders, building alignment and influencing decisions in a complex, fast-paced organisation. Through collaboration, insight and structured thinking, you help teams identify opportunities and translate ideas into practical improvements that support business goals.
You demonstrate initiative, adaptability and strong communication skills, and you thrive working at pace with diverse teams and perspectives. With a strong focus on the customer and an understanding of the wider business context, you play an active role in shaping experiences that strengthen customer relationships and business growth.
Essential Criteria
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
hackajob is partnering with Sainsbury's Tech to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.