Sr Principal Architect, Workforce and Experience Technology

JOB DESCRIPTION

You're a pro who wants to influence the future of technical architecture and our team is looking for people like you.

As a Senior Principal Architect at JPMorganChase within Employee Platforms, you provide specialized expertise to influence the target state architecture and strategy. Work across teams to implement and advance the adoption of complex strategic global solutions that give JPMorganChase a competitive advantage.

As an SRE Architect at JPMorganChase, you will be at the forefront of designing, developing, and evolving the next generation of SRE systems for  enterprise HR and employee platform solutions. You will architect systems that are secure, scalable, and resilient, supporting millions of employees and HR transactions and enabling seamless workforce management worldwide. Your expertise will span the full spectrum of SRE for HR platform processes, workforce analytics, employee self-service systems, and other cutting-edge technologies, ensuring JPMorganChase remains the leader in employee experience innovation.

You will demonstrate strategic vision, technical mastery, and executive-level influence, collaborating across product, engineering, operations, and business teams. You will set the architectural direction for mission-critical systems, drive adoption of emerging technologies, and ensure compliance with global regulatory standards. As a thought leader, you will mentor future architects and engineers, championing a culture of excellence, innovation, and inclusivity.

Job Responsibilities

• Design and oversee the implementation of robust, high-performance SRE and Automation products for HR platforms, ensuring alignment with JPMorganChase ‘s enterprise architecture standards
• Envision and create a transformation roadmap to leverage agents in automating existing operational activities (ITSM and Ops) with HR Technology.
• Drive observability patterns for large 3rd party platforms/services HR Technology uses extensively.
• Define and deliver the target-state architecture and roadmap for site reliability and platform resilience spanning Gaia, AWS, and legacy systems
• Architect and optimize core HR system processes, including employee onboarding, payroll processing, benefits administration, talent management, workforce analytics, and identity management
• Ensure our partners' ability to not only test in QA, UAT, and Performance environments but also enable the ability to condition data in those environments
• Establish and enforce architectural best practices, standards, and guidelines across multiple teams and projects, ensuring security, scalability, and regulatory compliance
• Lead SRE practices including observability, incident management, capacity planning, and chaos engineering to ensure system reliability and availability
• Anticipate industry trends and emerging technologies (e.g., AI/ML in HR analytics, automated remediation, predictive scaling, AIOps), shaping architectural direction to support Chase's long-term growth and innovation
• Present complex technical concepts and architectural strategies to senior leadership, clients, and partners in a clear, compelling manner
• Build trust and credibility with senior leaders, clients, regulators, and partners

Required Qualifications, Capabilities, and Skills

• Formal training or certification on software engineering concepts and 7+ years applied experience
• Deep expertise in SRE principles: observability, monitoring, incident response, capacity planning, and reliability engineering
• Deep expertise in "Agentic AI" tech stack and proven record of implementing agents in ITSM and business processes.
• Strong understanding of HR systems and employee platform architectures
• Advanced knowledge of cloud architectures, distributed systems, security, and data management
• Strong understanding of data privacy regulations (e.g., GDPR, CCPA) and HR compliance requirements
• Demonstrated experience influencing and leading cross-functional teams in a global environment
• Exceptional communication, negotiation, and stakeholder management skills
• Practical experience delivering system design, application development, testing, and operational stability
• Demonstrated prior experience influencing across functions and teams to deliver modern architecture
• Experience applying expertise and new methods to determine solutions for complex architecture problems across various technical disciplines

Preferred Qualifications, Capabilities, and Skills

• 12+ years of experience in SRE or platform architecture, with a proven track record of delivering large-scale, mission-critical enterprise systems.

ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.