Ocado Commercial Development Lead

All the details

We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.

We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.

This is an exciting opportunity to play a pivotal role in the M&S–Ocado partnership and help drive the next stage of our journey together. Sitting at the heart of trading performance, category transformation and partnership delivery, this role will be instrumental in ensuring M&S continues to grow sales, visibility and customer impact on the Ocado platform.

As a 12-month secondment, this role offers a fantastic stretch opportunity and real step up for someone looking to broaden their commercial exposure. The role works closely with Senior Commercial Managers and Directors across the M&S Food business, as well as key partners at Ocado, providing strong senior engagement and the opportunity to influence decisions on one of our most strategically important channels.

What you’ll do

• Drive M&S performance on Ocado across sales, volume and participation, leading weekly and monthly performance reporting and interpreting data from multiple systems to inform trade meetings and updates.
• Model, track and report on the impact of key initiatives, including product launches and category transformations, and lead post-implementation reviews for seasonal events and major changes.
• Lead category performance reviews on Ocado, working closely with Ocado counterparts and M&S commercial teams to land category transformations and optimise product visibility using site trading levers.
• Manage and improve M&S product content on Ocado, leading imagery and product description upgrade projects and overseeing the budget to enhance product information on the site.
• Drive the M&S–Ocado partnership, leading the bi-monthly Commercial Working Group, building the communications and engagement plan, and acting as an advocate for the Ocado opportunity across M&S teams.

What we need from you

• Strong commercial foresight, ideally with experience in buying, category management or account management.
• Ability to analyse commercial and customer data, interpreting multiple data sources to see opportunities and drive performance improvements.
• Excellent communication and influencing skills, with the ability to build strong partnerships across M&S and Ocado teams.
• Clear decision making and strong attention to detail, with confidence to challenge and drive action on underperforming categories.
• A proactive, can-do attitude and strong team mentality, with a genuine desire to succeed and deliver results.

What’s in it for you?

• Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast paced and always evolving, with a strong sense of purpose and a focus on doing the right thing.
• Here are just a few of the benefits that make working here even more exciting:
• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone's Welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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