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hackajob is partnering with Virgin Media O2 X giffgaff to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
As a Business Response Engineer (Wholesale), you’ll be a key part of our 24/7 Network Operations Centre (NOC) team, providing technical support to our managed service clients. You'll work within agreed Service Level Agreements (SLAs) to keep things running efficiently across our Business Enterprise and Wholesale networks.
This role delivers in life technical support and incident management for Virgin Media O2 Business managed solutions customers, completing technical diagnostics and troubleshooting whilst managing the incident throughout.
Be at the heart of our operations—monitoring network infrastructure, resolving technical issues, and making critical changes that keep our services outstanding. While the role is primarily NOC-to-NOC facing, you'll also work closely with field engineers, customers, and internal teams to ensure end-to-end support from our customer solutions right through to our network and platform capabilities.
With responsibility for supporting our Wholesale managed service customers, you’ll bring a proactive mentality and a passion for problem-solving to deliver high-quality technical service and support—day in, day out!
The must haves:
In order to be considered, you must have the following experience.
· Able to work on a 24/7 hybrid shift rotation!
· Demonstrated experience using SNMP-based network monitoring systems such as IBM Netcool.
· Knowledge of general internetworking, TCP/IP principles Knowledge of Infinera / Ciena Transmode systems.
· Previous experience in a NOC or managed services environment.
· Experience supporting service improvement initiatives, with a focus on Layer 1 and Layer 2 architecture.
· Solid working knowledge of network infrastructure, including WAN, LAN, Fibre Optic and Data Centre environments.
· Practical understanding of Layer 1 Fibre Optic and Layer 2 switching, as well as understanding associated WAN technologies.
· Demonstrate ability to work efficiently in a high demand remote team and fast-paced environment where effectively prioritising tasks is essential
hackajob is partnering with Virgin Media O2 X giffgaff to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.